Security Account Manager

Job-ID: 172454Category: Branch ManagementLocation: Andover, MA, United StatesSchedule: Full timePosted: 2026-10-21Pay Range: $55,000Security Account Manager Location(s): Andover, MA & Westford, MA Shift: Monday-Friday, 7am-3pmPay Rate: $65,000 annually The Security Account Manager is responsible for the overall leadership, administration, and operational success of security services across two corporate client locations. This role serves as the primary point of contact for both clients and security personnel, ensuring exceptional service delivery, regulatory compliance, and a safe, secure environment. The Account Manager is responsible for personnel management, client relationship management, operational oversight, and security technology administration while maintaining the highest standards of professionalism and customer service.Essential Responsibilities: Personnel ManagementInterview and train new hire security personnel.Provide direct supervision, coaching, performance evaluations, and disciplinary action when necessary.Develop employee schedules to ensure adequate staffing coverage across both corporate sites.Manage timekeeping, payroll review, attendance, overtime, and employee leave requests.Conduct regular staff meetings and ongoing training to ensure compliance with company and client standards.Foster employee engagement, retention, and professional development.Operational LeadershipOversee day-to-day security operations for two corporate locations.Ensure all security officers adhere to post orders, standard operating procedures, and client expectations.Conduct routine site inspections and quality assurance audits.Develop and implement operational improvements to enhance service delivery.Coordinate emergency response activities and maintain business continuity procedures.Client RelationsServe as the primary liaison between the client and the security organization.Build and maintain strong relationships with client leadership.Address client concerns promptly and implement corrective actions when necessary.Prepare operational reports and participate in regular client meetings.Security SystemsMonitor and administer electronic security systems.Conduct CCTV camera reviews in support of investigations and incident resolution.Utilize ExacqVision Video Management System (experience preferred) for video retrieval, playback, and evidence preservation.Coordinate maintenance and troubleshooting of security equipment with vendors and client IT departments.Investigations & Incident Management Conduct internal investigations related to security incidents, policy violations, and workplace concerns.Review surveillance footage and collect relevant evidence.Complete detailed incident reports and investigative documentation.Coordinate with law enforcement and emergency responders when appropriate.Track incident trends and recommend preventive measures.Administrative Responsibilities Review and approve payroll submissions.Maintain staffing reports, scheduling records, training documentation, and compliance files.Prepare operational metrics and monthly performance reports.Ensure compliance with company policies, client requirements, and applicable laws.QualificationsMinimum of 3–5 years of security management or supervisory experience.Experience managing multiple sites and supervising security personnel.Strong leadership, organizational, and problem-solving skills.Excellent written and verbal communication abilities.Proficiency with Microsoft Office Suite.Experience with Lenel Access Control preferred.Experience with ExacqVision CCTV preferred.Ability to conduct investigations and prepare professional reports.Knowledge of access control systems, CCTV operations, and physical security best practices.Valid driver's license with reliable transportation.“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”#NorthernNE About the organization Our Company Mission: Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job. About the companyMake an Impact at Securitas USASecuritas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.Integrity We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.Vigilance We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.Helpfulness We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic. Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact View email address on click.appcast.io.