Maintenance Manager

Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. The company has a 30-year track record of innovation in the hospitality industry, providing expertise through all stages of the property cycle. Overview Step into the future of hospitality at The Atlas Hotel. Boston’s first-of-its-kind hotel where local connection meets global inspiration. Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration. The Maintenance Manager is a hands‑on leadership role responsible for supporting the Director of Engineering in the daily operation of the Engineering Department, with direct responsibility for loading dock operations. The role requires technical expertise, team leadership, and operational oversight, ensuring all building systems and guest‑facing facilities operate safely and efficiently in alignment with luxury hospitality standards. Responsibilities Maintain a warm and friendly demeanor at all times. Effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service‑oriented manner. Approach all encounters with guests and employees in an attentive, friendly, and service‑oriented manner. Foster a culture of accountability, teamwork, and service excellence. Communicate effectively with all departments to support hotel operations and guest satisfaction. Actively participate in energy conservation programs per Highgate Hotel’s standards. Engineering Operations Assist the Director of Engineering in overseeing all engineering operations, including preventive maintenance, repairs, and system performance. Perform hands‑on maintenance and repairs across HVAC, plumbing, electrical, and general building systems. Monitor building systems to ensure optimal efficiency, safety, and guest comfort. Respond to and resolve maintenance requests in a timely and professional manner. Maintain accurate logs of work orders, system checks, and equipment performance. Assist as necessary with special projects and renovations. Ensure hotel compliance with all local, state, and federal laws. Ensure all emergency and life‑safety equipment and systems are inspected, tested, and certified per hotel standards or authority having jurisdiction. Supervise and support engineering team members, providing training, coaching, and performance feedback. Address guest concerns related to engineering issues promptly and professionally. Ensure guest‑facing areas are maintained to the highest standards of safety and appearance. Ensure compliance with all corporate Risk Management standards. Maintain a safe work environment and enforce proper safety procedures at all times. Respond to emergency situations and assist in implementing contingency plans. Monitor departmental performance and identify opportunities for efficiency improvements. Maintain inventory of tools, equipment, and supplies. Ensure proper opening and closing procedures for engineering operations. Participate in Manager on Duty (M.O.D.) coverage as required. Loading Dock & Logistics Oversight Oversee daily operations of the loading dock, ensuring smooth and efficient flow of goods and deliveries. Coordinate with vendors, purchasing, and department heads for scheduling deliveries and pickups. Ensure proper handling, storage, and distribution of all incoming and outgoing materials. Enforce safety, cleanliness, and organizational standards within the loading dock area. Monitor dock security and ensure compliance with hotel policies and procedures. Maintain inventory control and assist with receiving processes as needed. Qualifications High School diploma or equivalent, and/or experience in a hotel or related field preferred. At least 2–3 years of engineering or maintenance experience, preferably in hospitality or commercial facilities. Trade school and/or college coursework in a related field preferred. Prior supervisory or leadership experience preferred. Strong knowledge of HVAC, electrical, plumbing, and general maintenance systems. Experience with loading dock operations, logistics, or receiving preferred. Ability to stand, walk, and perform physical tasks throughout the shift. Flexible and willing to work long hours sometimes, including nights, weekends, and holidays. Heavy work – exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects. Effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service‑oriented manner. Effective at listening to, understanding, and clarifying concerns raised by employees and guests. Capable of multitasking and prioritizing departmental functions to meet deadlines. Attend all hotel‑required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to hotel needs. Maintain high standards of personal appearance and grooming. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize productivity, identify problem areas, and assist in implementing solutions. Effectively handle problems, including anticipating, preventing, identifying, and solving problems as necessary. Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Maintain confidentiality of information. Show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. #J-18808-Ljbffr Highgate