Receptionist Front Desk

Job Description

Job Description

Job Summary: 

The Front Desk Receptionist serves as the first point of contact for customers, vendors, and visitors.  This role is responsible for creating a positive and professional first impression while managing incoming calls, scheduling appointments, routing inquiries, and providing administrative support to the office and field teams. The ideal candidate will be organized, customer-focused, and able to thrive in a fast-paced service environment. 

Responsibilities and Duties: 

• Answer all inbound calls 
• Track all calls 
• Direct to the correct department or individual  
• Listen to previous day messages and direct them as needed  
• Greet all customers who come into the lobby 
• Manage cash box 
• Ensure the mail goes out, daily  
• Update phone list 
• Update truck list  
• File updated insurance forms  
• Assist warehouse by printing their inventory tags  
• Track all sponsorship requests  
• Assist with all company events 
• Heat for Heroes 
• Christmas Cards  
• Complete store sales for filters  
• Office duties as needed  
• Filing, scanning, hole punching, envelope stuffing, etc.  
• Secondary tasks  
• Gather information from all walk in/call in customers for HVAC or Generators if HVAC Coordinator is not available 
• Gather correct information/Complete Face Sheet  
• Communicate with HVAC Coordinator any information taken  
• Hours of operation are Monday-Friday from 8:00AM-4:30PM

Qualification/Skills/Requirements:  

• High school diploma or equivalent (Associate’s degree or business coursework preferred) 
• Previous receptionist, administrative, or customer service experience (HVAC, electrical, or trades industry experience a plus) 
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment 
• Marketing experience preferred
• Experience with scheduling software or CRM systems (ServiceTitan, or similar preferred) 
• Strong verbal and written communication skills 
• Excellent customer service and phone etiquette 
• Ability to multitask and prioritize in a fast-paced environment 
• Strong attention to detail and accuracy in data entry 
• Problem-solving and conflict resolution skills 
• Professional appearance and demeanor 
• Ability to work independently and as part of a team 
• Reliable attendance and punctuality 

Additional Considerations:  

ABLES Inc.’s culture and values are part of what makes the company successful and a great place to work. Candidates will be considered in terms of their consistency with culture and values. ABLES, Inc. is a rapidly growing company; flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced work environment with many crucial deadlines.  

Benefits:  

After completing a 90-day probationary period we offer the following benefits to our full-time employees. 100% paid Single, medical insurance benefits, competitive dental, vision and life insurance along with company paid holidays. You are eligible to contribute to your 401K day one, however, after a year of service, the company match kicks in.   

Disclaimer: 

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. All team members may be required to perform duties outside of their normal responsibilities from time to time, as needed.