Manager - Training Team

Job Summary

Leads the development, optimization, and support of the Epic EHR platform and other applications within an integrated, enterprise environment. Ensures reliable, secure, and scalable Epic functionality aligned with organizational goals. Oversees system build, configuration, testing, upgrades, and release cycles using Epic‑specific tools and frameworks (e.g., Sherlock, Nova, Orion). Guides analysts in workload planning, demand management, and performance development while maintaining efficient, stable EHR operations. Works closely with operational leaders to set priorities, resolve barriers, and support clinical and operational workflows across a single‑platform environment. Provides functional leadership, reinforces best practices for Epic design and build, and ensures adherence to organizational standards. Supports advanced troubleshooting and issue analysis, implementing improvements that enhance reliability, reduce risk, and ensure a consistent user experience.

Job Duties

• Guide teams in supporting, optimizing, and maintaining Epic and other applications, ensuring build quality and workflow alignment across clinical and operational domains.
• Lead the design, configuration, and implementation of Epic enhancements and upgrades, ensuring adherence to Epic foundation standards while ensuring alignment with IS&T and operational priorities.
• Collaborate with cross functional teams to resolve operational issues, support advanced root cause analysis, and implement targeted improvements that strengthen system reliability and reduce risk.
• Utilize Epic vendor tools (e.g., Sherlock logs, Nova upgrade review tools, and Orion project management solution) to coordinate efforts.
• Influence technical direction by guiding decisions on tools, design approaches, and methodologies, ensuring alignment with IS&T and operational priorities while supporting tactical planning and aligning work to broader strategic plans.
• Provide mentorship and technical guidance to analysts, reviewing designs for scalability, security, and maintainability and reinforcing best practices, including Epic's, across application and integration efforts.
• Establish and maintain standards for integration design, documentation, and lifecycle management, ensuring consistency with evolving technologies and organizational priorities.
• Oversee vendor management, implementations, and maintenance processes, ensuring solutions meet performance, budget, and operational expectations.

Minimum Qualifications

• High School Diploma/GED
• 3 years Leadership experience, either through direct supervision of staff or equivalent responsibility in project management, team or operational leadership roles or 3 years Experience in Epic applications development, support, and maintenance, including hands‑on participation in the application lifecycle (design, build, testing, implementation, and ongoing support) or 4 years progressive experience in Information Services, or a combination of Information Services and direct healthcare industry experience.
• Experience working within Epic-based large hospital or integrated delivery networks (IDNs) and/or deep understanding of clinical or healthcare operations.
• Program and large scale project management and upgrade facilitation experience.
• Ability to plan, develop, and implement integrated systems architecture and associated standards.
• Ability to coach and mentor team members.
• EPIC Certification - Epic Systems Upon Hire

Preferred Qualifications

• Bachelor’s Degree in Computer Science or related Healthcare or Master’s Degree in Computer Science or related Healthcare
• 5 years direct leadership responsibilities and 5 years Epic applications support and 7 years progressive experience in healthcare delivery Information Services.
• Experience in Solutions Architecture including the ability to connect and align disparate clinical systems, creating cohesive solutions that support the patient journey and simplify complex clinical workflows while remaining aligned with organizational standards and long term plans.
• Strong business acumen with the ability to manage application portfolios and Epic roadmaps, support enterprise wide application rationalization, and contribute to budget planning and forecasting.
• Skilled in clear business and technical writing, including preparation of SBARs, RCAs, and other structured decision support documents.
• Multiple certifications and proficiency badges.
• PMP - Project Management Professional - Project Management Institute Upon Hire

Additional Qualifications

Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Rotating (United States of America)

Worker Sub Type

Regular Employee

Entity

Thomas Jefferson University Hospitals, Inc.

Primary Location Address

1100 Virginia Drive, Fort Washington, Pennsylvania, United States of America

About Jefferson

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Equal Opportunity Statement

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

• Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

Career Development

For more benefits information, please click here. In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education. With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.