Service Desk Coordinator

Retail Operations Service Desk CoordinatorOxford Solutions is working with a client seeking an entry-level Retail Operations Service Desk Coordinator. This role is ideal for someone with 1-2 years of retail experience who enjoys assisting customers, managing multiple priorities, and working in a fast-paced environment.You will provide first-level support by reviewing incoming service tickets and alarms, responding to routine issues, and keeping internal teams informed. Candidates with retail loss prevention or asset protection exposure are especially encouraged to apply.Responsibilities:Review, respond to, and update incoming service ticketsMonitor alerts and alarms and follow established response proceduresProvide timely status updates to internal teamsAssist customers and employees with basic questions and service needsDocument issues accurately and escalate more complex mattersManage changing priorities in a fast-paced environmentSupport general administrative and operational tasksQualifications:Bachelor's degree or equivalent relevant experience1-2 years of retail or customer-facing experience preferredStrong customer service and communication skillsComfortable working with ticketing systems and basic office technologyWorking knowledge of Microsoft Word, Excel, and PowerPointAbility to stay organized and respond calmly to changing prioritiesLoss prevention or asset protection experience is helpful but not requiredHybrid schedule:Monday and Friday: RemoteTuesday through Thursday: Onsite Oxford Solutions