Customer Service Representative

POSITION SUMMARY

This position requires strong interpersonal communication skills, the ability to interact effectively both orally and in writing with internal and external customers, and a firm understanding and working knowledge of finance and accounting. This person must be capable of developing customer relations and possess good general office experience. Additionally, this person must be a self-starter and be self-directed with the ability to work well under time constraints while meeting company and customer commitments.

JOB RESPONSIBLITIES

• Financial report and cost analysis in the development of invoice generation.
• Interacting daily with internal functional teams to ensure accurate reporting to Customers.
• Reviewing purchase orders and contracts in detail to assure invoicing accuracy.
• Cost estimating.
• Collecting data regarding man-hours, material transactions and repairs for invoicing.
• Entering orders into Quantum and managing orders in Quantum.
• Communicating effectively both verbally and in writing with internal and external customers.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education:

• Minimum of high school diploma.

Experience:

• This position requires a minimum of one year of relevant working experience.

Knowledge, Skills & Abilities:

• Must be proficient in Microsoft Office Software to include Excel, Word, PowerPoint, and Outlook.
• Prefer a basic knowledge of jet engine maintenance or parts.
• Must have good problem-solving skills.
• Ability to understand and apply analytical and statistics tools.
• Results oriented with process and execution skills.
• Ability to progressively improve writing, presentation, and communication skills.

Working Conditions / Environment / Special Requirements

• Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, FAA, DOT, and State and Federal regulations.
• Ability to work flexible hours and different shifts if required.
• Some travel may be required including international.
• Employees be subject to the random drug and alcohol testing under FAA regulations.

GENERAL COMMITMENT FOR ALL EMPLOYEES

• Commitment to company values and complies with department norms, policies, directives, and procedures.
• Strive for continuous improvement to processes and procedures.
• Honors and protects confidential and proprietary documents and information.
• Satisfies work schedule requirements.
• The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.