Claims Consultant - Workers Compensation

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Claims Consultant – Workers Compensation at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

Applicants must be within driving distance to one of our MMA Southeast offices to be considered for this role and have the ability to commute to the office a minimum of three days per week.

A day in the life.

As a Claims Consultant – Workers Compensation , you will:

Claims Management:

• Utilize Origami to track and update claim acknowledgments and leverage EPIC to obtain copies of policies for assigned accounts.
• Manage and handle claims of severe complexity, specifically lost time matters from intake through resolution.
• Assigned a minimum of 25 client accounts to actively monitor and manage.
• Proactively follow up on open Workers' Compensation claims to ensure timely progression toward resolution.
• Negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
• Adopt a forward-looking coverage approach for assigned casualty claims by proactively identifying potential challenges and leveraging opportunities to enhance client results.
• Prepare and organize materials for claim review meetings and stewardship meetings for assigned accounts.
• Collaborate with the Claims Intake Team to support accurate and timely claim reporting, serving as a knowledgeable resource throughout the intake process.
• Support return-to-work initiatives by coordinating with clients and carriers on the development and utilization of return-to-work panels.
• Execute all other claims-related duties as assigned.

Claims Expertise:

• Be a trusted claims specialist in the marketplace; actively be present in the agency and the community with a focus on sharing claims knowledge and the impact of claims to a risk management program.
• Continue to drive for further education and knowledge; stay ahead of trends within coverage issues and claims technical skills.
• Provide coverage and claims strategy advice to clients and internal team members.
• Educate team members and clients through intentional training and education platforms on claims, handling of claims and claims case studies.

Claims Trending & Analysis:

• Monitor trending within claims activity via Claims Insights
• Develop loss analysis reports including Claims Summaries and Loss Stratification documents.
• Remit claims related data such as loss statistics, key trends, cost reduction opportunities and other data in order to assist development of action plans to manage client's total cost of risk.
• Provide recommendations to the internal marketing, sales and service teams regarding trending coverage issues in a way to mitigate and further engage our clients in understanding the coverage available to enhance their risk management portfolio.

Carrier Relationships:

• Build strong carrier relationships with adjusters and other claims team members in an effort to form a partnership that supports both client needs and carrier objectives. 
• Communicate effectively with carriers as issues arise and work toward resolving issues efficiently.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Minimum 7+ years workers compensation claims experience preferred.
• Multi-line carrier or brokerage claims experience required.
• Bachelor’s degree or equivalent work experience in related field preferred.
• Professional designations a plus.
• Excellent written, oral and interpersonal communication skills.
• Excellent analytical, project management and problem-solving skills.
• An ability to influence and negotiate with all stakeholders to achieve desired outcomes.
• Maintain a positive work atmosphere by acting and communicating in a manner that instills good working relationships with customers, clients, colleagues and management.
• Well organized, self-motivated, willingness to learn, attention to detail.
• Computer proficiency with system of records, web-based tools, and Microsoft Office Suite.
• Established priorities and organizes time efficiently to ensure meeting or exceeding deadlines.
• Property and Casualty Adjuster License or willingness to obtain within 90 days required.
• A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Medical, dental and vision insurance
• 401K and company match program
• Company-paid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: or flip through our recruiting brochure:

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are

EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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