Technical Account Manager

As a leading technology service provider in Colorado, Go West IT is the trusted guide to the digital frontier. Our mission is to help companies benefit from technology by expertly guiding them to opportunities and protecting them from harm. We do this by providing a team of trusted guides with the knowledge, skills, and expertise needed to navigate this constantly changing landscape. Our entire team is continually building their knowledge base, keeping us ahead of the technology curve and helping us succeed in our mission. The Technical Account Manager acts as a technical guide for Go West IT clients, playing an instrumental role in delivering comprehensive IT services and support. In collaboration with all internal teams, the Account Manager ensures execution from client onboarding to the ongoing management of the overall account relationship. Reporting to and working alongside the Client Success Manager, the person in this role requires a solution-oriented mindset with an ability to facilitate the exceptional delivery of services to our clients. What you can expect from us Opportunity to be an integral part of an organization on the cutting edge of technical innovation, that is known for extraordinary results A fast-paced environment where each day brings different challenges/opportunities and exposure to the latest business technologies Mentorship, ongoing feedback, and a commitment to professional development with resources to learn, improve, and grow Ability to work with a team of caring professionals who truly value teamwork Educational assistance available to help you pursue education opportunities that can advance your career Designated time off for training A full-time, flexible schedule with the ability to work remotely 2-3 days per week Competitive pay between $75,000 and $95,000 with comprehensive benefits that include paid time off, medical, dental, life, disability and 401K with generous matching What we will expect from you The proficiency to collaborate with a very strong technical team, while simultaneously being able to communicate highly technical information to a non-technical audience Solution-minded, and friendly demeanor with a strength in building strong business relationships internally and externally Excellent listening, written and verbal communication skills Consistent demonstration of Go West core values Deeply caring about offering and delivering the best possible services and giving 100% effort with a sense of urgency Project a professional image and strong business acumen during client interactions Detail-focused personality with a penchant for organization and process, with very strong follow-up skills Ability to prioritize and systematically address the needs of Go West’s prospective and existing clients, and ensure their needs are fully addressed An understanding of the pace and demands associated with IT consulting Ability to learn quickly, with a love of taking on new challenges What you will be doing Field incoming referrals and inquiries from prospective clients Conduct introductory and in-depth discovery meetings with prospective clients, research and collaborate with the technical team to recommend/present solutions Solicit commitments, execute service agreements, and manage client onboarding process Attend meetings with existing clients to understand their needs, research and collaborate with the technical team to recommend/present solutions in an inside sales capacity Coordinate handoff of client requests and approved projects to the technical team, assist with project management and the ultimate delivery of services Manage client relationships on an ongoing basis through regular customer touch points, business reviews, and by acting as the customer advocate Assist with organizational initiatives to increase the number of managed endpoints, develop new service offerings, and improve process/service Other duties as assigned by the Client Success Manager Qualifications we require from you 2 or 4-year degree or equivalent experience in IT MS-900 Microsoft 365 Certified Fundamentals certification or AB-900: AI Workplace Fundamentals certification, or willingness to obtain AB-900 certification within the first 90 days of employment ITIL 4/5 Foundation certification, or willingness to obtain ITIL (Version 5) certification within the first 90 days of employment Authorization to work in the United States #J-18808-Ljbffr