HCM Client Success Specialist

Job Description

Job Description

NOW HIRING Be the person our clients can't imagine working without.We're looking for you.At Greenlink HCM, our clients don't just get software - they get a partner who shows up, solves problems, and makes payroll feel effortless. That partner is our HCM Client Success Specialist.Gilbert, AZ · In-office · Full-time · iSolved platform"We put trust over transaction - in how we serve clients, and in how we grow our team."Greenlink HCM, core missionWHY THIS ROLE IS DIFFERENTYou're not a ticket-closer. You're a relationship-builder who happens to be a payroll expert.This isn't a call center. It's a seat at the table with clients who trust you completely. You'll own a real book of business, run complex payroll for multiple clients, troubleshoot integrations, and be the reason people renew. Greenlink is one of the fastest-growing independent HCM providers in the country - and our secret weapon is our people.OUR DNA - FOUR VALUES WE LIVE BYG.S.D. - Get things done - at a high level, every time.Own It - Full accountability. No passing the buck.GRIT - You don't stop when it gets hard. You finish.Advocacy - Your clients feel championed, not just serviced.WHAT YOU'LL ACTUALLY DOOwn your client relationships. You're the first call, the trusted advisor, and the person who catches issues before clients even notice.Run flawless payroll. Multi-client, multi-state, deadline-driven. You keep the engine running and the auditors happy.Solve the hard stuff. API integrations, EDI transmissions, data integrity - you root-cause issues and build smarter processes.Stay compliance-sharp. Federal, state, and local regs change. You stay ahead of them so your clients don't have to.Deliver insights, not just reports. Custom reporting, process recommendations, and ideas that actually improve outcomes.Lift the team. Train clients, mentor teammates, and contribute to a culture that wins together.YOU'RE THE ONE IF...You have 2+ years in payroll, account management, or client servicesiSolved experience is in your toolkit (big plus)You'd rather prevent a client problem than react to oneJuggling multiple accounts without dropping details is your thingYou're wired for accountability - you own your work, full stopSystems, integrations, and process improvement excite youWHAT WE BRING TO THE TABLE401(k) matchHealth, dental & vision insuranceFlexible time offEarly wage accessPaid parental leaveEmployee assistance planSupplemental benefits Ready to own it? Gilbert, AZ · Flexible / In-office · Full-time · iSolved platform Employment at Greenlink HCM is contingent upon the successful completion of a background check. This may include, but is not limited to, verification of employment history, education, criminal records, and other relevant screenings as required by the position. Any offer of employment is conditional until all background check results have been reviewed and deemed satisfactory by Greenlink HCM.