Guest Services & Resource Center Associate

Job Description

Job Description

This role is hands-on and service-driven. You’ll help keep the Resource Center running day-to-day supporting guests, maintaining a safe and organized environment, and assisting with basic operations. It’s a fast-moving role where compassion, consistency, and calm under pressure matter as much as practical skills.

Key Responsibilities

• Welcome and assist guests with dignity and respect

• Support daily services (showers, laundry, supplies, etc.)

• Help maintain a clean, safe, and structured environment

• Assist with basic intake, check-ins, and documentation

• Restock supplies and support facility upkeep

• Work closely with staff and volunteers to keep operations flowing

What You Bring

• Calm, steady presence in busy or challenging environments

• Strong communication and people skills

• Reliable, consistent, and team-oriented mindset

• Ability to set boundaries with empathy and professionalism

• Comfort with active, physical, and fast-paced work

Requirements

• High school diploma or GED

• Basic computer skills

• Ability to stay composed in high-need situations

• Physical requirements: Active role with standing, walking, lifting up to 30 lbs, and general facility support tasks.

Preferred Experience

• Background in nonprofit, ministry, social services, or admin support

• Experience working with vulnerable or underserved populations

Faith & Mission

This role requires alignment with the Christian mission and values of Exodus Family Ministries, including agreement with our Statement of Faith and active participation in a local evangelical church.