IT Analyst

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world‑class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state‑of‑the‑art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high‑performance teams? What is the Internal WWT IT Team, and why join? The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top‑notch technical support to employees. By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. A Brief Overview The IT Mid-Level Analyst uses a range of functional and technical skills to support the build‑out and integration of custom WWT applications and third‑party vendor systems and products. This position plays a significant role in contributing to the development of functional/technical solutions by supporting innovation within our organization. The employee will have a solid understanding of Lead‑to‑Quote business processes, systems, and architecture within their team. Collaboration with leadership, architecture, product ownership, and various IT and business teams is essential. Job Responsibilities Applying and starting to lead and promote WWT Core Values and best practices. Requirement Gathering: Collaborate with stakeholders to gather and document functional requirements. Ensure a clear understanding of business needs and objectives. Functional Design: Contribute to the development of functional designs that meet business requirements. Create design specifications that outline how systems will address specific needs. Solution Development: Assist in the development and implementation of functional solutions based on design specifications. Ensure solutions align with both business objectives and technical constraints. Analysis and Validation: Analyze existing systems and processes to identify areas for improvement or enhancement. Validate that functional designs meet the intended requirements and business goals. Documentation: Maintain comprehensive documentation of functional designs, including design specifications, workflows, and user requirements. Ensure that documentation is accurate and up‑to‑date. Testing: Conduct comprehensive testing including functional, regression, and guiding user acceptance testing to ensure reliability and performance. Support the identification and resolution of issues or defects during testing. Mentorship and Collaboration: Work closely with other analysts, developers, team members, leadership, and business to ensure effective implementation. Provide guidance and support to associate analysts, helping them to develop their skills and navigate technical challenges. Share knowledge and best practices with team members to improve overall team competency. Support and Troubleshooting: Offer ongoing support and consultation to address functional/technical issues and ensure solutions meet end‑user needs. Provide guidance and direction on production issues. Start to monitor and look into support trends that can be addressed more proactively. Agile Methodology: Actively engage in Agile development practices including sprint planning, story creation, daily standups, testing, demos and retrospectives. Adapt to evolving requirements and contribute to the continuous improvement of the team’s processes and delivery. Learning and Development: Continuously learn and understand WWT’s business and technical processes to effectively contribute to and support the evolution of our technology solutions. Knowledge, Skills, And Abilities Experience with the lead-to-quote process, specifically supporting the tools needed for business partners to create accurate customer quotes. Proficient in creating SQL queries to troubleshoot, develop metrics, and create ad‑hoc reporting Ability to read and maintain existing PL/SQL objects. Understanding of relational databases Ability to read and understand other technology stacks (webmethods, SOACS, java, javascript) Strong functional knowledge of subject matter, business strategies, and processes Innovative, have outside-the-box creativity Self-directed and self‑motivated Thrive in a collaborative, Agile environment Excellent communication skills Education Qualifications Bachelor’s Degree in Arts/Sciences (BA/BS) Computer Science preferred Bachelor’s Degree in Arts/Sciences (BA/BS) Information Systems preferred Bachelor’s Degree in Arts/Sciences (BA/BS) Information Technology preferred or Related Field A minimum of 3 years' progressive experience in a related field required Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $71,200 to $89,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay. The well‑being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full‑time employees: Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program Note: This is not an all‑encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US Benefits Website. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer. \"If you have any questions or concerns about this posting, please email View email address on click.appcast.io. #J-18808-Ljbffr World Wide Technology