Lock Desk Specialist

Job Title

Deliver accurate, timely pricing to Loan Officers, Processors, Closers, and the Disclosure Desk to support compliance with investor guidelines and customer satisfaction.

Primary objectives

Deliver accurate, timely loan pricing aligned with investor guidelines and company policy

Execute and manage all rate lock activities (locks, changes, extensions, relocks) with precision

Maintain lock pipeline integrity, proactively resolving data issues and discrepancies

Ensure compliance with regulatory requirements and investor eligibility standards

Identify and resolve pricing and lock exceptions to minimize risk and ensure salability

Provide responsive guidance and service to Loan Officers and operations partners

Support loan structuring and secondary market execution through proper setup and pricing accuracy

Responsibilities

1. Produce and distribute a high volume of Lock Confirmations to appropriate person(s). Execute new Lock Requests and monitor new lock pipeline for missing data and notify LOs. Execute lock revisions, extensions, locks and re-locks, including, but not limited to loan parameter changes, extensions, relocks and rate renegotiations.

2. Appropriately cancel locks as directed by the Loan Team. Analyze and resolve operational issues with rate lock mismatches.

3. Execute Lock Requests and inquiries daily via e-mail and the ticketing system.

4. Participate in internal report review, provide accurate analysis, helps identify and addresses any pipeline issues.

5. Work as a team with sales, processing, underwriting, closing, correspondent counterparties and management. Maintain high level of customer service when processing changes submitted by loan officers or operations team members. Notifying loan officers of lock expirations. Answer pricing emails and phone inquiries promptly and professionally. Provides firm guidance relating to lock policy and procedures.

6. Demonstrate proficiency in DAS-specific procedures. Assist branches with ATR/QM testing and ensure loans pass Mavent testing before disclosures. Accurately code and register loans in Encompass or the designated loan origination system and apply basic guidelines and underwriting criteria when structuring loans.

7. Perform assigned duties as directed by Lock Desk Lead. Supports and assists with other projects and reporting as necessary.

8. Process, complete and close all tickets assigned by the team lead in an accurate timely manner.

9. Have a thorough understanding and ability to complete all tasks assigned by the Team Lead.

10. Complete all loan commitments and write them back as assigned.

11. Perform all mandatory and appraisal reviews assigned.

12. Perform all other duties and tasks assigned.

Job Requirements

Broad Knowledge & Experience Residential mortgage banking industry, familiar with Conventional, FHA, and VA mortgage products. Clear understanding of CFPB and current RESPA laws and guidelines. Knowledge of Secondary Best-Efforts and Mandatory Secondary Mortgage practices.

Above Average Skills Excellent written and verbal skills. Basic proficiency in Microsoft Office (Excel, Outlook, Word)

Demonstrated Ability Critical thinking with ability to multi-task, organize & prioritize workflow.

General Knowledge Deep understanding of investor and correspondent pricing and guidelines. Understands the importance of locks and extensions and loan level pricing changes. Understands the dynamics and implications of the Capital Markets.

Competencies Analytical, Integrity, Adaptability, Customer Service, Communication Skills, Initiative, Planning/Organizing, Professionalism, Emotional Intelligence.

Education & Experience Degree or Equivalent Economics or Business degree is preferred; or equivalent combination of education and experience.

Years' Experience Minimum one-year related experience and/or training.

Specialized Training Knowledge of Encompass, Optimal Blue, TPO-Connect and various investor websites is preferred.

Work Environment

Physical Demands Office Environment: Daily computer usage requires close vision.

Work Conditions Fast-paced, high-volume activities.

Temperament In order to proceed in this position high attention to market change, trends, organization, and communication is a must.

Benefits

Voluntary: Medical, dental, vision, HSA, FSA, Short-Term Disability, Voluntary Life Insurance, CHUBB Supplemental Insurance, Pet Insurance, 401K

Company Paid: Long-Term Disability, Group Life Insurance, Employee Assistant Program (EAP), 401K Match, Employee Stock Ownership Plan (ESOP)

Generous PTO!