Software Test Analyst 5(Salesforce QA Testing)

Job Software Test Analyst 5

Location: Lansing MI - HYBRID

Top Skills & Years of Experience:

- Salesforce QA/testing: 6 years (Required).

- Salesforce Service Cloud: 4 years (Required).

- Azure DevOps Test Suite: 4 years (Required).

- Nice CXone or other CCaaS Testing: 4 years (Preferred).

- SQL: 1 year (Preferred).

- Selenium/Test Automation or other Test automation tools: 1 year (Preferred).

- Interview Process: 2nd round interviews will be conducted IN-PERSON at Lansing.

- Local candidates only (must reside within 90-miles from Lansing when submitted)

Responsibilities for this position include but are not limited to:

• Work in an agile environment and understand agile methodologies.

• Participate in vendor requirement sessions with customers and understand the requirements and be comfortable writing Test Plans/Test Suites in Azure DevOps and easily maintainable for SOM.

• Work with the customer, vendor, and Development Team to define Test scripts based on requirements for new projects and any future enhancements.

• Devise a training plan for the team for a smooth and successful transition to Maintenance & Operations.

• The successful candidate will be self-motivated and can work under dynamic conditions and within deadlines.

• Ability to effectively transfer knowledge and flex according to the situation.

• Excellent written and verbal communication skills.

• Facilitation and problem-solving skills.

Salesforce Testing:

• Strong knowledge and working experience in Service Cloud and Experience Cloud.

• Participation in each phase of full Salesforce lifecycle implementations.

• In-depth understanding of the capabilities and constraints of Salesforce.

• Understanding of Salesforce Production and Sandboxes.

• Analyze the impact of new solutions/enhancements and run appropriate regression testing.

Azure DevOps for QA Tester

• Document and evaluate test results and defects, track and manage defects through to resolution in Azure DevOps.

• Ensure full traceability between test scripts, results, and client requirements.

• Maintain and enhance existing test scripts.

• Azure DevOps experience with Prepare Test Suites.

Qualifications:

• Salesforce QA/testing: 6 years (Required).

• Salesforce Service Cloud: 4 years (Required).

• Azure DevOps Test Suite: 4 years (Required).

• Nice CXone or other CCaaS Testing: 4 years (Preferred/Optional).

• SQL: 1 year (Preferred/Optional).

• Selenium/Test Automation or other Test automation tools: 1 year (Preferred).

• Experience in State of Michigan or other Government / Public Health Processes and guidelines (Preferred).

• Should have Salesforce object knowledge such as flows, AppExchange packages, Lightning, Apex, and Significant QA Experience. This can come either in the form of real-world experience or actual hands-on background with Salesforce.

• Knowledge of testing/QA best practices

• Ability to create and utilize test scripts.

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