Salesforce Test Analyst

As a Salesforce/CRM Tester, you ll be comfortable with testing Salesforce applications and
utilizing Azure DevOps for designing, maintaining, and executing test cases for the Michigan
Enterprise Contact Center team at the Department of Technology, Management, and Budget.
Responsibilities for this position include but are not limited to:
Work in an agile environment and understand agile methodologies.
Participate in vendor requirement sessions with customers and understand the
requirements and be comfortable writing Test Plans/Test Suites in Azure DevOps and
easily maintainable for SOM.
Work with the customer, vendor, and Development Team to define Test scripts based on
requirements for new projects and any future enhancements.
Proficiency in interpreting requirements/user stories and writing test cases using Azure
DevOps.
Participate in defining and designing activities of the project engagement, to ensure a full
understanding of client requirements prepared by the project team.
Fully understand the capabilities and limitations of the technical environments of the
applications used by the enterprise.
Strong hands-on experience in writing positive and native test cases in Azure DevOps as
per Salesforce Application needs.
Identify automation frameworks and make recommendations for improvements.
Familiarity with testing Salesforce Service Cloud, including web services and REST API,
SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.
Collaborate with developers to ensure testing results meet performance and scalability
requirements.
Develop and write automated test scripts and plans to ensure that software functions as
expected.
Work with test engineers to implement new automation scripts and diagnose problems
with existing scripts in a Continuous Integration environment.
Knowledge of quality assurance methodologies and automation testing tools.
Ensures the proposed solutions adhere to SOM security guidelines and standards
throughout the application lifecycle.
Proven record of delivering business value by leveraging technology and an ability to
communicate strategic technical concepts at an executive level and be a trusted voice at
the decision-making table.
Devise a training plan for the team for a smooth and successful transition to Maintenance
& Operations.
The successful candidate will be self-motivated and can work under dynamic conditions
and within deadlines.
Ability to effectively transfer knowledge and flex according to the situation.
Excellent written and verbal communication skills.
Facilitation and problem-solving skills.
Salesforce Testing
Strong knowledge and working experience in Service Cloud and Experience Cloud.
Participation in each phase of full Salesforce lifecycle implementations.
In-depth understanding of the capabilities and constraints of Salesforce.
Understanding of Salesforce Production and Sandboxes.
Analyze the impact of new solutions/enhancements and run appropriate regression
testing.
Azure DevOps for QA Tester
Document and evaluate test results and defects, track and manage defects through to
resolution in Azure DevOps.
Ensure full traceability between test scripts, results, and client requirements.
Maintain and enhance existing test scripts.
Azure DevOps experience with preparing test suites.
Qualifications
Salesforce QA/testing: 6 years (Required).
Salesforce Service Cloud: 4 years (Required).
Azure DevOps Test Suite: 4 years (Required).
Nice CXone or other CCaaS Testing: 4 years (Preferred/Optional).
SQL: 1 year (Preferred/Optional).
Selenium/Test Automation or other Test automation tools: 1 year (Preferred).
Experience in State of Michigan or other Government / Public Health Processes and
guidelines (Preferred).
Should have Salesforce object knowledge such as flows, AppExchange packages,
Lightning, Apex, and Significant QA Experience. This can come either in the form of
real-world experience or actual hands-on background with Salesforce.
Knowledge of testing/QA best practices
Ability to create and utilize test scripts.