IT Support Specialist

Position Type / Expected Hours of Work Flexible to the needs of the program Qualifications Associate Degree in Computer related field of study and 1-3 years’ work experience in IT field. Excellent communication and customer service skills. Ability to lift/push/pull/move items up to 50 pounds. Ability to travel and work extended hours as needed. Must be able to meet deadlines. Valid New York State Driver’s License. Authorized to work in the United States. Summary / Objective Perform routine installations, project management, maintenance, troubleshooting, and repair of all agency IT equipment, including servers, PCs, telephone systems, copiers, cable, and network equipment as assigned by the CIO. Install/upgrade agency IT infrastructure, hardware, and software as assigned by the CIO. Essential Functions Complete work requirements in the above functional areas at all facilities operated by The Arc Jefferson–St. Lawrence. Recommend to supervisor regarding preventative maintenance, installation of equipment, and equipment purchase and replacement. Review and recommend new technologies as appropriate; stay on top of industry standards. Maintain positive relationships with vendors while purchasing supplies, materials, services, and equipment. Undertake special assignments and other duties as assigned by the CIO. Assist in the development of inventory, materials, supplies, and equipment to accomplish duties. Perform duties as the IT Manager in the event of their absence. Attend and satisfactorily complete all required in‑services. Competencies Ethical Conduct Time Management Organization Skills Project Management Personal Effectiveness / Credibility Supervisory Responsibility None Travel Travel as needed between both counties. Work Environment This job operates in a professional office environment, routinely using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands Regularly required to talk or hear, stand, walk, lift, push, or pull in excess of 50 pounds, use hands to finger, handle or feel, and reach with hands and arms. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. AAP / EEO Statement The Arc Jefferson – St. Lawrence has and will continue to provide all employees and applicants equal opportunity in the manner provided by law in all aspects of employment regardless of their age, race, creed, color, national origin, sexual orientation, disability, genetic predisposition, or carrier status, or marital status. These individuals will be recruited, referred for hiring consideration, and employed with regard to the positive and appropriate utilization of their skills and capabilities. Qualified employees will be afforded non‑discriminatory consideration for promotion and job advancement, and there will be no discrimination with regard to assignments, rates of pay, promotions, transfers, training, termination, accessibility, working conditions, and benefits. #J-18808-Ljbffr