Project Manager

NuSource implements cutting edge Branch Transformation, Security and Service solutions for the financial institution vertical supported by a world class service team. Our mission is to consistently deliver value-added consultative solutions and quality service experiences based on our core values of Integrity, Professionalism, and Teamwork. Our Net Promoter Score is consistently in the mid-80’s, which far exceeds anyone in our industry. NuSource is employee‑owned and everyone who works for us has the opportunity to become an owner.

Primary Function/Summary

The NuSource Project Manager is responsible for driving the completion of technology integration projects in the most efficient and cost‑effective manner while maintaining our core values of Professionalism, Integrity, and Teamwork. The Project Manager manages project scope and schedule and is responsible for alignment of all internal and external resources needed to deliver the customer desired outcome. The Project Manager is responsible for all project communications with both internal resources, external integration partners, and the client. Additionally, the Project Manager is responsible for monitoring progress, keeping the project on schedule, and making decisions as needed to meet the customer and company expectations.

Responsibilities

• Provide a world class customer experience!
• Performing scope review of assigned projects
• Sending introduction and next steps emails to customer contact
• Scheduling and conducting internal and external project kickoff calls
• Determining project schedule and developing project milestones
• Requesting project resources (both internal and external)
• Communicating project schedule and milestones to all project resources and stakeholders
• Collecting critical installation/technical information from client technical staff, the networks, and other third‑party resources needed for timely equipment configuration and commissioning
• Delegation of tasks to resources who are best suited to complete them (internal, third party, or client)
• Conducting regular project status meetings to keep resources on task and on schedule
• Communicating project status to team, stakeholders and executive levels as needed
• Escalating within organizations as needed to remove roadblocks and keep projects on schedule
• Creating project punch lists and ensuring all tasks are completed to customer satisfaction
• Performing project closeouts and postmortem meetings as needed
• Documenting lessons learned and continually improving the Project Management Process

Skills and Qualifications

• Strong communication skills both written and verbal
• Ability to make decisions and adjustments to overcome roadblocks
• Project Manager
• Detail oriented, very organized person with ability to multi-task and work in fast paced environment
• Willing to take initiative and make positive change, and able to follow the NuSource values of Professionalism, Integrity, and Teamwork
• Leadership Skills
• Interpersonal Skills

Education, Training, and Experience

• 3-5 years of Project Coordination or Project Management experience in construction or technology-oriented business
• Management or leadership experience
• Bachelor’s degree in business or equivalent work experience
• Proven ability to solve problems creatively
• Strong familiarity with Project Management software tools, methodologies, and best practices

Working conditions and physical demands

• Ability to communicate effectively with all different levels and departments within an organization.
• Ability to work independently OR collaboratively.
• Ability to work in office and warehouse environments with varying noise levels
• Travel < 10%

NuSource Financial participates in the federal government's E-Verify program. With all new hires, we provide the Social Security Administration and, when applicable, the US Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.