Operations Manager

Our Family Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more. Job Responsibilities Audit and review the team’s customer proposals to ensure accurate pricing, proper scope, and alignment with client expectations Analyze detailed operational reporting to support job completion, improve workflows, and maintain a high level of customer satisfaction Identify trends, reporting discrepancies, and coaching opportunities to improve team performance and operational efficiency Conduct deep‑ dive reporting analysis in preparation for internal Quarterly Business Reviews (QBRs) Complete, manage, and run work orders as needed to support operational demands and ensure client expectations and service timelines are met Develop and maintain strong relationships with assigned clients, serving as a secondary escalation point for operational concerns and service‑related issues Travel as needed for client meetings, operational reviews, and QBRs Develop and strengthen relationships with Operations Coordinators, providing guidance and escalation support Ensure proper work order distribution in accordance with company policies and operational standards Step into various team roles as needed to support operational continuity and business needs Partner with the Sales and Account Executive teams to lead and participate in client calls Ensure workflows are followed properly, identifying operational bottlenecks and implementing process improvements Assist management in troubleshooting operational issues and escalations to improve job flow and productivity Always respond to clients, service providers, and associates professionally and expediently Approve payroll hours as neededEnter and/or ensure billing information is entered accurately for credit card transactions Adhere to all company policies and procedures Perform additional duties as assigned or required Job Qualifications Bachelor’s degree preferred; equivalent combination of education and experience will be considered Proven experience in operations management or a leadership role Strong customer service skills with excellent phone and communication etiquette Strong problem‑solving, analytical, and decision‑making abilities Excellent leadership skills with the ability to motivate, coach, and support team members Strong verbal and written communication skills Ability to multi‑task and prioritize in a fast‑paced environment Pro‑active, organized, and detail‑oriented National retail and facility maintenance experience preferred Experience working with and managing sub‑contractors preferred Benefits Medical, Dental and Vision Company paid Group Term Life Insurance 401(k) Retirement Savings Plan (company match) Paid vacation, sick/personaltime and floating holidays Paid Holidays We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr