Treasury & Collections Analyst

Treasury & Collections Analyst

We are seeking a detail-oriented Treasury & Collections Analyst to manage accounts receivable activities and provide entry-level support to Web Industries, Inc.'s treasury function. Reporting to the Director of Treasury, this role combines day-to-day collections and credit administration with responsibilities for forecasting customer receipts, cash application, and routine banking/transaction tasks. The ideal candidate is organized, communicates well with customers and internal partners, and is comfortable working cross functionally and leading teams/discussion through change.

Key responsibilities include:

• Manage collections activities for all customer accounts: contact customers, resolve payment issues, negotiate payment arrangements, collaborate with Web Customer Care colleagues to escalate delinquent accounts per Web's Internal Escalation policy.
• Organize and report on past due accounts
• Schedule and conduct weekly/bi-weekly meetings to review accounts
• Post meeting follow up of scheduled actions and timelines for resolutions
• Liaise with Senior Leaders to provide updates on progress and request assistance where warranted
• Monitor AR aging, identify trends/risks, and prepare weekly/monthly collections reports.
• In partnership with Director of Treasury and Legal team, perform credit assessments and set/modify customer credit limits in accordance with company policy; gather financial information and references as needed.
• Prepares annual credit insurance renewal information and works with broker/insurer to set correct coverage levels for A/R
• Apply customer payments accurately and timely (cash application) and resolve unapplied cash items and short pays.
• Prepare day-to-day banking administration tasks: process ACH, wire transfers, check runs, lockbox items and other routine bank transactions under supervision.
• Maintain bank account documentation, assist with bank signatory updates, and support bank fee/transaction related inquiries.
• Produce and maintain customer receipts forecasts and contribute to rolling 13-week cash forecast (daily/weekly receipts forecasts) to support treasury liquidity planning.
• Reconcile AR subledger to the general ledger and support month-end close tasks related to AR and cash.
• Support treasury team with daily/weekly cash position reporting, positive pay file prep, and ad hoc transaction tracking.
• Prepare analysis and KPI reporting (DSO, past due collections, forecast variance) and present findings to Director of Treasury.
• Assist with internal and external audits, documentation requests, and continuous improvement initiatives (process automation, AR system housekeeping).
• Maintain accurate customer records and document collection activities in Traverse.

Required qualifications include:

• Bachelor's degree in Accounting, Finance, Business, or equivalent experience.
• 3+ years of relevant experience in accounts receivable, credit & collections, or treasury support (internships or co-op experience acceptable for entry level).
• Proficiency with Microsoft Excel (VLOOKUP, pivot tables) and experience with accounting/ERP systems (e.g., Traverse, NetSuite, SAP, Oracle, or similar).
• Strong verbal and written communication skills; customer service orientation.
• High attention to detail, strong organizational and time management skills, and ability to prioritize competing tasks.
• Basic understanding of accounting principles and cash accounting processes.
• Ability to work independently and as part of a cross-functional team.
• Discretion with confidential financial information.

Preferred qualifications include:

• Experience with cash application tools/lockbox processing.
• Familiarity with bank file formats (ACH, wire, NACHA) and treasury management systems.
• Prior exposure to credit scoring, trade references, or collections software.
• Familiarity with Credit Card payment Systems and processing details

Performance metrics include:

• Days Sales Outstanding (DSO)
• Collection effectiveness / percent of overdue collected
• Cash application match rate and unapplied cash reduction
• Forecast accuracy for customer receipts
• Timeliness and accuracy of daily banking transactions and reconciliations

Must be able to work on government contracts.