Operations Supervisor

Job Details Shift Hours: Monday-Friday; Day shift. Please note that flexibility in schedule will be required based on business needs, which may include working different hours or days. Location: This position is located onsite at our facility in Indianapolis, IN. There is no option for remote or hybrid work. This role is in support of Cencora's global logistics and storage services marketed through our World Courier business. Responsibilities Supervise and assist in leading and managing the Gateway Operations, including drivers, dispatchers, and operations personnel. Supervise day-to-day operations and assign work to direct reports. Handle and document low-level personnel issues. Document and deliver staff performance feedback and conduct performance reviews. Assist with staffing and scheduling to ensure optimal coverage on all shifts. Participate in interviews for new hires. Maintain confidentiality of employee records. Ensure a clean and harassment-free work environment. Manage station inbound and outbound shipments and assign resources as needed. Monitor discrepancies, ensuring appropriate notes are entered in the job. Ensure all job instructions and packaging needs are followed. Monitor scheduling to ensure proper coverage at all times. Use GPS tracking and assign drivers to appropriate vehicles. Anticipate, prioritize, and communicate and resolve problems throughout the day. Manage employee training requirements and train staff on operation procedures. Comply with TSA screening of freight. Troubleshoot and manage problems through the corrective action process. Monitor shipment notes for shipments on hold or otherwise in the station’s custody. Monitor live animals being held in the station to ensure proper care. Provide guidance to other staff members/offices with general questions about operations and packaging. Education Minimum of an associate degree. Qualifications 5 years of relevant supervisory experience. Skills & Knowledge Provide leadership and direction for the department. Communicate and build professional relationships. Maintain an approachable and professional demeanor. Train, coach, and motivate others. Ability to multi-task. Proficient in World Courier operating systems, Microsoft Word, & Excel. Lead by example. Benefits We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. For details, visit Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call View phone number on click.appcast.io or email View email address on click.appcast.io. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodation requests will not be returned. #J-18808-Ljbffr