Customer Support Analyst

Description

Job Title: Customer Support Analyst (Hybrid)

Location: Cary, NC (Hybrid)
Employment Type: Temporary (6-Month Assignment with Potential Extension)
Industry: Healthcare Technology / Customer Support
Compensation: $28-30 Hourly
Schedule: Monday-Friday | 8:00 AM - 5:00 PM | 40 Hours per Week
Ready to Take the Next Step?

If you're a customer-focused professional who enjoys organization, communication, and making an impact behind the scenes, we'd love to hear from you.

Apply today and join a team where your attention to detail and commitment to customer success will make a difference.

Apply at View email address on click.appcast.io
What You'll Do

As a Customer Support Analyst, you'll play a critical role in ensuring customers receive accurate and timely service quotations while helping the team achieve same-day turnaround goals.

• Review incoming service requests and determine quotation requirements
• Prepare accurate customer quotations using internal systems
• Respond to customer quote requests primarily through email
• Answer customer questions and provide clarification on quotations
• Follow up with customers to obtain purchase orders and approvals
• Coordinate with internal dispatch and service teams
• Monitor quotation activity from request through invoicing and collection
• Maintain accurate documentation and customer records
• Assist with reporting and variance analysis as training progresses
• Help identify opportunities to improve processes and customer satisfaction

Job Requirements

What We're Looking For
Required Qualifications

• Associate degree or equivalent work experience
• 2-5 years of experience in a customer service, customer relationship, or order management role
• Experience working in a fast-paced business environment
• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Ability to manage multiple priorities while maintaining accuracy
• Proficiency with Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Strong attention to detail and problem-solving skills
• Positive attitude with a customer-first mindset

Preferred Qualifications

• Experience using SAP (training provided)
• Experience preparing customer quotations or estimates
• Experience supporting service operations
• Ability to anticipate customer needs and provide proactive solutions
• Strong analytical thinking and business judgment
• Experience working collaboratively across multiple departments

Additional Information

• This is not a call center position.
• The role is primarily email-based , with limited phone interaction.
• Candidates should be comfortable communicating with both internal teams and external customers.
• Computer and systems access will be provided.
• Background check required upon offer of employment.

About Acara Solutions

Acara Solutions is a premier recruiting and workforce solutions provider connecting exceptional talent with leading organizations across manufacturing, healthcare, engineering, technology, and professional services. We partner with top employers to help professionals find meaningful opportunities where they can grow and succeed.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.