Quick Lube Advisor

Quick Lube Advisor

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer servicesomeone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs. A strong sales background is a "must" with a requirement of 2-5 years of experience tied to a great work ethic. Compensation: $2400- $4000 per month Sal/bonus Compensation is based on experience and commensurate with Fortune 500 companies.

Job Responsibilities and Requirements: Attitude is everythinggreet service department customers promptly and courteously Listen to each customer and clearly articulate repair needs to techs Upsell recommended/additional services using low-pressure, high-integrity methods Provide accurate estimates of repair/maintenance costs Adherence to dealership policy on customer vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranty repairs Work hand in hand with dealer technicians to ensure quality is number 1 Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Keep Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards Work assigned hours, must be prompt and dependable Must be eligible to work in the US and pass pre-employment screening to include MVR, and criminal background check Medical/Dental/Vision/Life 401(k) with company match Paid vacation & Paid Holidays Employee discounts Our Company is a strong believer is promoting from within when applicable High Volume Store Great Team Members to work with