Food & Beverage Manager - The Lobby Market

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France Food & Beverage Manager - The Lobby Market The Unbound Collection Hotel Kansas City US - MO - Kansas City Food and Beverage Entry Level Manager Full-time Yearly US Dollar (USD) pay basis Summary Lead a Dynamic Coffee & Hospitality Experience Located within Hotel Kansas City , The Lobby Market is a lively gathering place where the experience evolves throughout the day - from expertly prepared coffee and in-house made delectable delights to approachable daytime service and rooms hospitality. We are seeking a hands-on, hospitality-driven Food and Beverage Manager to lead this unique operation. The ideal candidate combines strong restaurant leadership with a genuine knowledge of coffee, barista and/or bartending technique and minibar service . This is a role for someone who enjoys being in the middle of the action. You should be equally comfortable coaching a barista through proper espresso preparation, stepping behind the bar during a busy service, connecting with hotel guests, and managing the people and business responsibilities that come with leading a successful operation. What You'll Do As a Food and Beverage Manager, you'll oversee daily operations while creating an engaging environment for both guests and colleagues. You'll lead from the floor, develop the team, maintain strong beverage and service standards, and ensure the operation performs successfully throughout each daypart. Your responsibilities will include: Lead daily Lobby Market and Minibar operations, ensuring consistent service, product quality, cleanliness, organization, and guest experience. Maintain a highly visible, hands-on presence during service, actively supporting barista, minibar, and guest service functions when needed. Coach colleagues on coffee preparation, espresso technique, cocktail execution, beverage knowledge, responsible alcohol service, and hospitality standards. Ensure opening and closing procedures, cash handling, POS processes, stocking, side work, and shift communication are completed consistently. Create memorable guest experiences by recognizing repeat guests, anticipating needs, engaging with hotel guests, and resolving concerns with urgency and genuine care. Hire, train, coach, develop, and evaluate colleagues while building a culture of teamwork, accountability, recognition, and continuous improvement. Develop schedules based on business volume, hotel occupancy, and established labor goals. Maintain appropriate inventory and operating levels for coffee, beverage, alcohol, supplies, service equipment, and other products. Identify opportunities to increase revenue through beverage recommendations, upselling, seasonal offerings, and thoughtful guest engagement. Partner with Culinary, Beverage, Front Office, Events, Sales, and other hotel teams to create a seamless experience for hotel guests and local patrons. Ensure compliance with food safety, sanitation, responsible alcohol service, cash handling, workplace safety, and Hotel Kansas City and Hyatt standards. Beverage knowledge is an important part of this role. The Lobby Market Manager should have the credibility and practical experience to coach the team while remaining comfortable working alongside them. You will: Maintain strong working knowledge of espresso beverages, coffee preparation, and barista techniques. Reinforce consistency in drink preparation, presentation, recipes, portioning, and quality. Lead ongoing beverage education and tastings to build colleague knowledge and confidence. Coach baristas on espresso preparation, milk steaming and texturing, drink construction, equipment care, and efficient workflow. Partner with Beverage and Culinary leadership on new offerings, seasonal changes, product rollouts, and colleague education. Ensure beverage equipment and service areas are properly maintained, organized, stocked, and ready for service. Ensure minibar operations are consistent, organized and accurately captured. Who You Are You're a hospitality leader who isn't afraid to roll up your sleeves. You understand that leadership means being present, setting expectations, coaching in the moment, and jumping in when the team needs you. The ideal candidate is: A hands-on leader who thrives in an active, guest-facing environment. Knowledgeable and enthusiastic about coffee and/or cocktails, and beverage culture . Comfortable working behind an espresso bar and hotel rooms operations . Passionate about developing people and building a positive, accountable team. Warm, approachable, and confident when interacting with hotel guests and local patrons. Organized and able to balance service execution with scheduling, inventory, financial performance, and administrative responsibilities. Calm and decisive during high-volume periods. Business-minded and motivated to grow revenue while maintaining quality and service standards. Adaptable to an operation whose pace, product mix, and guest needs change throughout the day. Qualifications What You'll Bring At least one year of restaurant, bar, café, or food and beverage management experience required. Previous experience managing and developing front-of-house colleagues, including scheduling, training, coaching, and performance feedback. Hands-on barista or bartending experience and knowledge of espresso preparation, coffee beverages, milk steaming, and coffee equipment. Strong understanding of guest service, service recovery, restaurant or café operations, and hospitality standards. Experience with POS systems, scheduling, inventory, cash handling, and basic restaurant financial controls. Hotel, specialty coffee, or other high-touch hospitality experience preferred. Required food handler or other certifications must be obtained and maintained in accordance with company policy and applicable law. The Leader We're Looking For Success in this role is about more than knowing how to manage a shift. We're looking for someone who can build a team, teach the craft, understand the business, and create an environment guests want to return to. You should take pride in the details - whether that means helping a colleague perfect an espresso drink, ensuring a menu item is prepared exactly as intended, recognizing a returning guest, adjusting staffing for an unexpected rush, or coaching someone toward their next career opportunity. Above all, you should genuinely enjoy hospitality and understand that the best leaders don't simply manage the operation - they set the energy for it. Why Hotel Kansas City? This is an opportunity to lead a distinctive food and beverage experience within Hotel Kansas City while continuing to grow your career with Hyatt . You'll work alongside talented hospitality professionals in an environment that values creativity, collaboration, development, and exceptional guest experiences. If you're passionate about coffee, people, and hospitality - and you're ready to lead from the floor - we'd love to meet you. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer excellent benefits! Free room nights, Discounted and Friends & Family Room Rates Medical, Prescription, Dental, Vision, 401K at 30 days of employment! Life and Disability Insurance 401K with company match Paid Family Bonding Time and Adoption Assistance #J-18808-Ljbffr Hyatt Hotels Corporation