Corporate Travel Ticketing Agent

Job Description

Reporting to the Team Leader, US Operations, the Ticketing Specialist is responsible for applying consistently high levels of customer service to The Allstars Travel Group Corporate Clients; accurately managing all queues and email requests by following established processes and procedures.

Main Responsibilities:

-Handle all PNRs that do not pass automated QC checks, and queues for messages from airlines, hotels, autos, etc. within the client’s and ATG’s travel policies.

-Utilize advanced knowledge of global distribution systems (GDS) and booking platforms (e.g., Sabre) to facilitate smooth and efficient processing.

-Manage inquiries and troubleshoot issues related to all bookings (domestic, international) promptly, ensuring exceptional customer service and client satisfaction.

-Promote the acceptance of the lowest fare; applying discount programs appropriately.

-Troubleshoot and/or contact GDS help desk when and if appropriate to do so.

-Ability to handle high volume queues to facilitate the booking process, maintaining ATG SLA requirements.

-Other duties as assigned.