Customer Support Specialist

divh2Customer Support Specialist/h2pThe Customer Support Specialist at Idaho First Bank is a key contributor to delivering exceptional customer service by addressing customer inquiries, resolving issues, and promoting the Banks products and services. The position ensures customer satisfaction and loyalty by providing timely and effective support across multiple communication channels. This role plays an integral part in maintaining the Banks reputation for outstanding customer service./ppAssures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations. Supports the Banks core values and strategic initiatives./ph3Essential Functions:/h3ulliRespond to customer inquiries and issues via telephone, chat, and email, ensuring timely and accurate resolution./liliProvide detailed information about the Banks products and services, assisting customers in selecting the options that best meet their needs./liliHandle complex customer situations with professionalism, escalating issues to higher levels when necessary./liliCollaborate with the Digital Banking Team to develop and improve customer service processes and procedures./liliMaintain up-to-date knowledge of the Banks products, services, policies, and procedures./liliDocument and log customer interactions, complaints, and resolutions in accordance with Bank policies./liliIdentify opportunities for cross-selling and upselling Bank products and services to customers./liliAssist in the training and onboarding of new team members./liliEnsure compliance with all Bank policies, procedures, and applicable state and federal regulations./liliAssist with other duties as assigned by management./li/ulh3Skills:/h3ulliBasic understanding of online banking, risk management, and fraud detection skills./liliAbility to collaborate effectively in a team setting to meet deadlines./liliStrong communication skills, both verbal and written./liliDemonstrates analytical, attention to detail, problem-solving, and customer service skills./liliWorking knowledge of computer software, including word processing and spreadsheets./li/ulh3Requirements:/h3ulliHigh School diploma or equivalent; 1+ years of experience in branch banking, bank operations, digital and online banking, fraud detection, or related fields./liliWorking knowledge of banking, new accounts, banking operations, products and services, processes, and procedures./li/ulpIdaho First Bank Idaho First Bank (IFB) is a full-service state-chartered community bank established in October 2005 and headquartered in McCall, Idaho. Known for its People First and Community First motto, the Bank serves the greater Southwest Idaho and Central Oregon communities. Branch locations include McCall, New Meadows, Eagle, Ketchum, Nampa, Boise, Bend and Hailey. Idaho First Bank is a member of the FDIC and an Equal Housing Lender. For more information, visit us at Opportunity Employer/p/div