3PL Strategic Account Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.3PL Strategic Account Manager Job Description:Job SummaryThe Strategic Account Manager owns the direct relationship with customers and is responsible for oversight, implementation, and overall management of third-party logistic customers partnerships. Duties involve working directly with customers to design and execute against complex project plans to ensure the successful launch and management of the third-party logistic programs. This would involve working both within McKesson and externally with customers and business partners (domestic and international).Once the customer is on boarded, the strategic account manager will continue to maintain an understanding of the customer’s business, challenges and demands to create a long-term relationship with the customer, drive customer satisfaction and generate additional sales/profit. The Strategic Account Manager will assist in new customer sales efforts. This will entail active involvement in the RFP responses, customer site visits, quality audits and capability presentations. The Strategic Account Manager will be responsible for the ensuring the success of the total customer value stream. This role is highly cross functional in nature and does not have direct reports.Key AccountabilitiesServes as primary point of contact/internal advocate for clients in the day-to-day management of assigned strategic accounts, building strong relationships by delivering continuous value and ensuring client satisfaction/retentionDevelops a deep understanding of the client’s business objectives and, independently or with limited direction, translates into a unique value proposition/action planApplies knowledge of client’s industry and/or business processes, knowledge of the product(s)/service(s) being sold, understanding of the applicable product/service portfolio, and technical aptitude to drive increased product and/or service adoption and utilizationDemonstrates service features beyond central functionality and/or full components of service offering and ensures best practices are adopted to help clients achieve maximum valueLeverages relationships with assigned accounts to deliver on a value-based selling approach, expand current footprint, and gain access to new areas within the client’s organizationNegotiates and executes contract renewals and drives organic growth through up-sell and cross-sell opportunities for assigned strategic accountsAddresses various complex problems/requests and coordinates development of solutions through collaboration with internal partners (e.g., Engineering, Sales, Product, Finance, Operations), communicating key Customer Success pain points/needsUses understanding of the client’s needs to create a succinct and effective message to communicate the client’s business challenges/opportunities, targeted by stakeholderForecasts and tracks account health metrics, creates/utilizes reports to track progress, and uses customer relationship management tool to track opportunities, account plans, and activity for organizationObtains and interprets data to create the client story (i.e., past, present, and future business), develop creative solutions, and present to client via monthly or quarterly business reviews as well as to internal leadershipParticipates in and may lead cross functional projects as needed, including product and/or service innovation and operational enhancements that drive revenue and volumeTypical Minimum Experience4 years of distribution or account management experience (client-facing) preferably in Third-Party Logistics, Drug Distribution, PBM, or financeDegree in business or related field or equivalent experienceMust be able to travel up to 25%Critical SkillsData AcumenClient Relationship ManagementContract/SLA ManagementSolution ManagementCRM Tool AdministrationMust have Client Experience Management to medium to large strategic/complex customers with ability to build and maintain solid customer relationshipsMust have experience with contract management, administration, and pricing negotiationsRequires strong financial acumen and must be able to develop strategies and grow revenue and EBITAStrong aptitude to meet contractual processes and proceduresExperience working in a highly regulated environmentMust have strong communication skills with ability to organize thoughts and structure responses relative to your audienceMaintains a professional, executive presenceStrategic problem solving and decision-making abilityAbility to effectively manage conflictAbility to build and deliver effective presentations to executive stakeholdersMust be able to build a presentation deck and deliver presentations to internal/external audiencesComputer proficiency in MS Office Suite including intermediate ExcelAdditional Knowledge & SkillsERP experience (SAP strongly preferred)Pricing/contracting/chargeback experienceAbility to manage multiple projects/tasks and meet deadlines in a fast-paced environmentAbility to assess reports for trends and identify gapsPhysical RequirementsEnvironment (Office, warehouse, etc.) – remote (home) officeTravel – requires up to 25% travel as neededGeneral office demands (standing/sitting)Agency StatementNo agencies pleaseWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.Our Base Pay Range for this position$80,600 - $134,400McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.McKesson job postings are posted on our career site: careers.mckesson.com.McKesson is an Equal Opportunity EmployerMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) View email address on click.appcast.io or (Canada) View email address on click.appcast.io. Resumes or CVs submitted to this email box will not be accepted.Join us at McKesson!SummaryLocation: USA, OH, Columbus; USA, TX, Plano; USA, MI, Remote; USA, GA, Remote; USA, KY, Louisville; USA, TX, Irving; USA, TX, The Woodlands; USA, KY, RemoteType: Full time