Guest Services Attendant

Job Title

Job duties include but are not limited to:

• Answers phone in a warm and friendly manner when a guest calls to retrieve a car. Collect all the necessary information from the guest so that the car is brought to the drive.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.
• Warmly greets guest who wants to retrieve a parked car. Collects payment for parking services and accurately posts the payment.
• Directs valet parkers to retrieve the car.
• Completes a variety of reports regarding tickets and payments.
• Attaching rooms to ticket numbers for accurate inventory.
• Removing physical tickets from the inventory that show that the guest has checked out and the car is no longer in the garage.
• Maintain a system for new overnight vehicles to be placed into the system with a room number attached.
• Reporting no posts accounts and assuring that the correct charges are being inputted by a manager or supervisor in conjunction with Front Desk
• Reporting a daily list of cars that were not in the system when called for.
• Glitching shortcomings with guest services.
• Organize and ensure the cleaning of the hotel house cars and guests' vehicles.
• Turn in the completed cashier daily folder and make sure all sections are completed. Report any discrepancies.
• Deposits all cash receipts in accordance with established procedures.
• Maintain copies of cashier checklist, bank audit logs and daily used logs in general.
• Assist with self-parking credentials and procedures
• Maintain a clean and organized work area.
• Create VATS for upcoming events.
• Complete validations required for upcoming events that require them
• Maintain inventory for valet tickets.
• Maintain a flexible schedule

Preferred Qualifications and Skills

• At least one year experience in luxury hospitality setting as Valet Parking Attendant
• At least one-year experience in luxury hospitality setting
• Valid California Drivers License

We Offer:

• Hourly Rate: $28.76
• Medical/Dental/Vision Insurance
• 401K Retirement savings plan
• Employee Assistance Program
• Investment in your Wellbeing
• Life Insurance
• Complimentary Room nights and discounted rates
• Free on-site parking

Scheduling/ Hours:

• Full-Time
• AM/PM/Weekend Shifts
• Holidays

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Four Seasons Hotels Limited