Virtual F&I Concierge

Virtual F&I ConciergeGroup 1 Automotive, Inc. is seeking to hire a Virtual F&I Concierge. This position plays a critical role in supporting retail vehicle transactions by ensuring accurate documentation, compliance, funding, and coordination between Sales, Finance, Accounting, financial institutions, and customers.The Virtual F&I Concierge serves as a key liaison between dealership Sales teams, Virtual Finance Managers, Accounting, lenders, and customers to support the successful completion of vehicle transactions. This role is responsible for reviewing, processing, and validating deal documentation while ensuring compliance with federal, state, lender, and dealership requirements.This position requires strong attention to detail, the ability to work in a fast-paced environment, and strong communication skills to resolve documentation and funding issues while supporting a positive customer experience.ResponsibilitiesSupport the Virtual Finance process by loading deals into the queue, transitioning customers to the Virtual Finance Manager, and reinforcing products and services presented during the transaction processPrepare, review, and process vehicle transaction documents to ensure accuracy, completeness, funding eligibility, and compliance with dealership, lender, federal, and state requirementsPartner with Sales, Accounting, Virtual Finance Managers, dealership leadership, and financial institutions to support timely deal completion, funding resolution, and operational efficiencyMonitor finance contracts and proactively resolve funding, documentation, and lender-related issues within established timelinesMaintain accurate transaction records and supporting documentationEnsure all transactions are completed in a legal, ethical, and policy-compliant manner while maintaining productivity standardsDemonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendorsQualificationsExperience in automotive retail operations, including dealership finance, deal processing, documentation, funding, or accounting supportStrong understanding of vehicle sales documentation, finance contract processing, lender funding requirements, and dealership compliance standardsStrong communication, organizational, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environmentHigh attention to detail and accuracyProficiency with dealership management systems and financial institution integration platformsAbility to collaborate effectively across departments while maintaining professionalism in a customer-facing environmentPreferredExperience supporting:Virtual Finance processesDealership accounting operationsAutomotive finance transactionsFamiliarity with lender funding requirements and contract structuring processesEqual Opportunity EmployerWe are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.