General Manager

At Goldfish Swim School, work feels like play as you build relationships with your team and meet children and families from all different backgrounds. Every time you step foot in your school, you can create magic moments and enrich lives. We are passionate about bringing people together and making a splash in the lives of the children in your community. So, join us and be a part of a fun, fast-paced, high-impact group of talented people who are making waves and teaching life lessons in and out of the pool through mentorship, leadership and passion. Reports to: Regional Manager Position: Full time. Nights and weekends required. Compensation: $60,000 – $70,000 annually, commensurate with experience, plus quarterly performance bonus BENEFITS Management responsibility Leadership role Set shifts with no late nights Future references and referrals Paid training and lifeguard certification REQUIREMENTS Ability to work with children Teach 1 lesson per week in the pool Able to swim 50 yards in a four-foot pool Excellent interpersonal communication and organizational skills SUMMARY Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, customer service, retail and vending department, private party operations, workplace employee activities amongst other duties. DUTIES AND RESPONSIBILITIES Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures. Manages the staff of the GSS location to ensure high productivity, excellent performance and positive employee satisfaction. Trains and oversees all staff to provide superior swim instruction to the students of GSS and the highest level of customer service. Interacts with the staff on all issues related to class scheduling, student progress, customer service and employee performance and training. Provides sales and marketing training to all qualified sales staff. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained. Gains knowledge and experience in all technology to achieve a high level of competence in customer maintenance, bookings, class scheduling, reporting and administrative functions. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment, including proper pool chemistry and pump room operation. Manages financial responsibilities including weekly cash deposits, cash reconciliation, tilling off process, financial documentation, and budgeting. Initiates and oversees workplace culture and employee interaction. Maintains a high level of employee satisfaction. Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP. Maintains current required certifications for self and all staff. Schedules staff and manages payroll. Expert in all roles and responsibilities in the swim school. Works 1 shift per week in a lifeguard or swim instructor capacity. Fulfills other duties and responsibilities as assigned by the Employer. EDUCATION AND EXPERIENCE High school diploma or GED required. Bachelor’s degree in business administration, communications or equivalent is desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. Three to five years management experience is preferred. CERTIFICATES AND LICENSES Lifeguard, CPR, First Aid, AED and Certified Pool Operator certifications required, or be able to obtain these certifications within 90 days of start date. Lifeguard Instructor certification preferred. WORK ENVIRONMENT While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate. COMPENSATION AND BENEFITS DETAIL Base salary of $60,000 to $70,000 annually, commensurate with experience Quarterly performance bonus tied to school revenue, up to $12,000 annually Two weeks paid time off plus eight paid holidays Health, vision and dental insurance, PPO or HSA, available after 90 days 401(k) eligibility after one year $50 monthly cell phone stipend Paid training and development Opportunity for advancement Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location. #J-18808-Ljbffr Goldfish Swim School - Madison