Intake Coordinator - Home Health

Intake Coordinator

Seaport Scripps Home Health, a proud member of the Pennant Group network, delivers life-changing service to patients and families throughout San Diego. We combine the strength of a national healthcare organization with the flexibility and heart of a locally operated team.

Job Summary: The Intake Coordinator manages the full patient intake and referral process for a busy home health and hospice agency. This role includes insurance verification, authorization, data entry, and coordination of care, while serving as a key point of contact for patients, families, and referral sources.

Key Responsibilities

• Oversee daily intake and referral operations to ensure timely patient admissions
• Verify insurance eligibility, authorizations, and reimbursement accuracy
• Coordinate patient transitions to home health services
• Provide direct oversight of patient education and preparation for home health, plan of care initiation, and coordination of care with multiple service providers.
• Maintain strong relationships with referral sources, case managers, and healthcare partners
• Track and report referral trends and intake metrics
• Support pricing discussions and payer communication as needed

Qualifications

• Healthcare experience required, preferably in home health or hospice intake/referrals
• Strong knowledge of insurance verification, authorizations, and reimbursement processes
• Excellent communication, customer service, and relationship-building skills
• Ability to work independently with strong organization and multitasking skills
• Nursing background preferred, but not required