Director of Operations

Director Of OperationsHappiest Baby, the company behind the award-winning, SNOO Smart Bassinet, seeks a Director of Operations to lead and scale our supply chain as we grow domestically and internationally. This is a high-impact role for someone who thrives at the intersection of strategic thinking and operational excellence.We're in an emerging market with a product that genuinely changes families' lives. We move fast, encourage innovation, and want operators who bring data and creativity in equal measure. This role has real scope and national and global impact.What You'll DoOwn the full supply chain: suppliers, manufacturers, warehouses, logistics, and distributionLead S&OP processes to align demand planning, inventory, and production with business goalsManage inventory replenishment and procurement to ensure healthy in-stocks and efficient use of cashNegotiate pricing and contract terms; conduct supplier business reviews and site visitsDrive quality, fulfillment accuracy, and cost efficiency across the operationLead planning, production, and logistics for new product launches from inception through mass productionPartner with cross-functional teams - Marketing, Product, Finance, CS, and external vendors for seamless executionLeverage AI tools (including Claude), dashboards, and predictive analytics to continuously improve performanceWhat You Bring10+ years managing end-to-end supply chains for physical consumer goodsExperience leading S&OP processes across a cross-functional organizationStrong project management skills with the ability to manage multiple prioritiesHands-on experience with international shipping, distribution, and working directly with manufacturersProficiency with ERP or proprietary operations systems; ability to work in and optimize custom-built toolingExperience building SOPs, managing KPIs, and running supply chain analyticsExcellent communicator — equally comfortable in a supplier negotiation and an executive briefingProficiency in Excel; familiarity with AI-powered toolsBachelor's degree required; MBA preferredPerks:Competitive health, dental, and eyecare plans401(k) planGenerous vacation policyA friendly office and a dynamic work environmentBeing part of a team that's making a meaningful difference in the lives of parents and babiesOccasional travel required (<15%)Salary range: $115,000 - $145,000