Service Manager Solar Division

Benefits:

401(k)

Company parties

Dental insurance

Health insurance

Opportunity for advancement

Vision insurance

Service Manager (Solar Division)

Greenlink Energy Solutions is building the next generation of commercial clean energy infrastructure—designed for performance, resilience, and long-term value.

We partner with organizations to develop and integrate intelligent energy systems that reduce risk, control costs, and strengthen operational independence. Our work spans solar PV, energy storage, HVAC modernization, and energy optimization—grounded in engineering discipline and lifecycle accountability.

As we continue to scale, we are seeking a highly skilled and driven Service Manager to lead our solar service operations. This role is critical to ensuring our systems perform as designed over the long term—through disciplined execution, technical excellence, and strong operational leadership.

Position Overview

The Service Manager plays a key role in bridging field execution, technical troubleshooting, and operational oversight. This individual will lead service operations, manage tactical deployment of technicians, and ensure a high standard of system performance and customer experience.

This is a hands-on leadership role for someone who thrives in both strategic coordination and real-time problem solving.

Key Responsibilities

Service Operations & Tactical Deployment

Lead day-to-day service operations, including scheduling, dispatching, and execution of service work

Oversee tactical deployment of service technicians to optimize efficiency and response times

Develop and implement SOPs to drive consistency, scalability, and operational discipline

Ensure all service activities align with company standards, safety requirements, and performance expectations

Technical Oversight & Troubleshooting

Serve as the escalation point for complex system issues and advanced troubleshooting

Oversee diagnostics, maintenance, and repairs to ensure optimal system performance

Support commissioning efforts to verify systems are fully operational before handoff

Manage warranty claims and coordinate with manufacturers for timely resolution

Team Leadership & Development

Lead, coach, and develop a high-performing service team

Ensure technicians maintain strong technical proficiency and follow best practices

Track and manage KPIs, including response times, resolution rates, and service quality

Foster accountability, ownership, and continuous improvement within the team

Administrative & Operational Management

Maintain accurate service records, reporting, and documentation for performance tracking and compliance

Analyze service data to identify trends and drive operational improvements

Coordinate with internal teams across project management, sales, and customer support

Oversee inventory, tools, and equipment to ensure service readiness

Customer Experience & Communication

Ensure proactive and professional communication with customers regarding service status and issue resolution

Manage escalated customer concerns with urgency and sound judgment

Support a consistent, high-quality customer experience aligned with Greenlink’s standard

Qualifications

3–5+ years of service management experience, ideally in solar, electrical, or related industries

Strong technical understanding of solar PV systems or electrical systems

Proven ability to lead teams and manage field operations effectively

Advanced troubleshooting and problem-solving capabilities

Strong organizational, administrative, and communication skills

Experience with service platforms, CRM systems, and KPI tracking preferred

What We’re Looking For

A hands-on operator who can lead from both the field and the office

A disciplined problem-solver who brings structure and clarity to complex situations

A team leader who builds accountability and drives performance

Someone energized by growth and motivated to help build a scalable, high-performing service platform

Why Greenlink Energy Solutions?

At Greenlink, we are more than a contractor—we are a long-term partner in building and maintaining high-performing energy systems. As we scale, we are creating a repeatable, disciplined platform focused on ownership, integration, and lifecycle performance.

This is an opportunity to play a key role in shaping how service operations support the future of commercial clean energy.