Branch Operations Supervisor

Employee-Owned. Customer-Driven.

This position will report to:  Reannon Hoverson 

Application Deadline: until filled.

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

This position will be located in: Grand Forks, ND

This position is posted:  Both Internally and Externally 

Flexibility Option: In Person 

Job Summary

The Branch Operations Supervisor leads and supervises the day-to-day functions of branch operations. Resolves SAP software issues, develops and reviews proposals for purchasing equipment, oversees all inventory modifications, provides leadership during the annual inventory process, and provides support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions.

Responsibilities

Essential Functions

• Serves as a point of contact for all SAP training, system upgrade coordination, and branch change management, as appropriate.
• Serves as the location’s Training Coordinator regarding SAP, PC, Products, and Policy and Procedure training related issues, as appropriate.
• Develops and/or reviews proposals for purchasing equipment. 
• Coordinates computer, telephone, equipment changes, upgrades, or problems with appropriate corporate staff. 
• Supervises all inventory modifications using the reason codes in SAP. 
• Provides leadership during the location’s annual inventory process and with the Inventory committee.
• Consistently provides responsive, quality customer service to our customers. 
• Actively participates in the coordination, analysis, and decision-making required by information and feedback of customer needs, pricing, products, competition, and problem resolution.
• Works closely with Border States sales and/or marketing staff to provide internal leadership and support for promoting customer directed product, sales, and marketing programs within our customer base.
• Provides administrative and operational support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions.
• May oversee inventory cycle counting, inventory performance, bin management, return management, and root cause analysis of inventory discrepancies.

Non-essential Functions

• Assists with scheduling and coordination of product meetings and customer trade shows and other branch events and meetings.
• Approves all inventory returns. 
• Responsible for the payment of all bills and donation payments for the branch within approved limits. 
• Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas. 
• Completed branch reporting, as needed.
• May facilitate new employee orientation and onboarding activities
• Reviews and approves credit invoices.
• May handle facility maintenance.
• Performs other duties as assigned by supervisor or other designate.

Qualifications

• Minimum 2-year business/trade degree preferred or the equivalent in work experience. 
• Prior supervisory experience with a minimum of 2 years’ prior customer service or sales experience preferred. 
• Strong knowledge of electrical products and systems preferred. 
• Technical ability to understand electrical systems with a minimum of 3 years of prior electrical distribution experience preferred. 
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email, and SAP software.

Skills and Abilities

• Excellent customer service skills include being competent, accurate, responsive, and engaged.
• Excellent interpersonal, written and verbal communication, reading skills.
• Ability to effectively plan and organize.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Frequently
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Frequently
• Crawling (moving about on hands and knees or hands and feet) - Occasionally
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Frequently
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Frequently
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Frequently
• Use of a computer - Frequently
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Frequently
• Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Our History

Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.

Values
As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.

Our Purpose
We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.

Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards
Border States employee-owners are competent, accurate, responsive, and engaged .

Your career
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Border States has a competitive benefits package which includes but is not limited to:

Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All

It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free workplace

Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:

• Criminal background check (required for all positions)
• Motor Vehicle Record (MVR) check (required for positions involving driving)
• Drug testing

The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.