Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2023 and is a growing team of two with a strong focus on building something meaningful from the ground up. Before becoming a State Farm agent, I worked in State Farm corporate and completed the Agent Aspirant program. I also come from a State Farm family, which helped shape my passion for the business early on.

I grew up in a Midwest farm town and come from a big family. Outside of work, I’m very involved in music - I play guitar, sing, and enjoy staying active with sports like basketball.

For our team, we offer PTO, paid holidays, health benefits, a Simple IRA, a hiring bonus, and a strong focus on work-life balance.

Our office culture is energetic, supportive, and focused on empowering team members with autonomy. We’re looking for a go-getter - someone who is positive, outgoing, and internally driven. The right person is motivated, brings great energy, and wants to grow with a team that values independence and success.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Austin Grusy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.