Vice President, Production Support Specialist

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.The anticipated salary range for this role is between $190,000.00 and $196,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.Role Objectives: DeliveryProvide end-to-end production support for Java/JEE applications deployed in Azure and on-premises environments.Diagnose and resolve production incidents and software issues, ensuring timely and effective support.Perform root-cause analysis and prepare detailed incident reports.Develop and maintain documentation for supported processes, updating materials to reflect changes or enhancements.Collaborate with project teams to define and design project scope. Implement and maintain monitoring for all supported components to enable proactive alerting.Improve system capacity, performance, and 24x7 availability. Refactor and optimize existing applications to enhance performance and reliability.Generate ad hoc reports to support business requirements.Participate in incident review meetings to analyze trends and define new policies and procedures that improve application stability and reliability.Mentor and train junior team members.Partner with business teams to understand user needs and contribute to roadmaps for new processes and features.*Hybrid remote work is permitted.Qualifications and SkillsBachelor’s degree in computer science, computer engineering, or a related field plus 7 years of progressively responsible experience.Experience must include the following:Java; SQL; Azure; Unix; and production incident management.The required skills do not need to be maintained over the full term of the required experience.The role is eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.For benefit information, please see the Careers pageSMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at View email address on click.appcast.io.