IT Office Support- Unpaid Internship

For questions regarding this position please contact the Recruiter listed in the Supplemental Information section.

ABOUT THE POSITION

The County of Riversides Human Resources Business Systems Solutions Division is currently seeking an Unpaid Student Intern. The intern will support the team with day-to-day administrative responsibilities and activities related to the Galaxy project and the NeoGov recruiting system.

The hybrid student internship position is based in Riverside County and offers a flexible work week consisting of approximately 15-20 hours per week with flexibility granted around academic obligations. The selected candidate can anticipate the internship to be 4-6 months in length.

The Temporary Assistant Professional Student Intern class consists of current high school students and undergraduates. Incumbents are employed by County of Riverside departments and are provided in-service training through participation in the actual duties and responsibilities assigned to professional employees. Participants will gain an understanding of the application of concepts and methodologies of the department to which they are assigned.

Incumbents within the Temporary Assistant - Student Intern classification are distinguished from regular County employees in that their employment is temporary exempt from the County merit system Cost of Living Adjustments (COLA) as well as most County-provided employee benefits and serve in an At-Will status. As such the incumbent may be terminated from service at any time without notice cause or rights of appeal.

EXAMPLES OF ESSENTIAL DUTIES

Under supervision assists and participates in the work performed by employees of a specific profession; Through participation receive supervised work experience in a specific professional vocation and performs other related duties as required.

The intern will be responsible for but not limited to:

* Review user accounts; removing/deactivating department representative accounts.
* Updating various recruitment eligibility lists when employees are added or removed.
* Adding new Division IDs from PeopleSoft into NeoGov.
* Creating new department representative accounts and adding divisions as needed.
* Troubleshooting basic NeoGov administrative issues.
* Research information to support meeting preparation and agenda items.
* Assist with low-complexity ServiceNow tickets such as creating simple ILT and SUC requests.
* Organize team inboxes file completed work track requests requiring follow-up and route inquiries to the appropriate teams including L&OD and Talent Administrators.
* Coordinate meetings take notes prepare meeting minutes and organize meeting minutes and recordings in the appropriate Microsoft Teams channels.
* Follow up with project team members regarding outstanding action items and maintain project trackers.
* Retrieve and organize SharePoint reports for meetings with L&OD and Talent Administrators.
* Respond to routine inquiries in the Galaxy Support mailbox using FAQs and other approved project resources escalating questions as needed.
* Assist with Galaxy user acceptance testing (UAT) by following test instructions documenting results and reporting issues to the project team.
* Assist with drafting and preparing Galaxy project communications.
* Perform other related duties as assigned.

MINIMUM QUALIFICATIONS

Minimum Cumulative Grade Point Average : 2.5 GPA required. Proof of most current unofficial/official transcript with cumulative GPA must be provided at time of application as well as a resume and letters of recommendation.

Education: Applicants must be currently enrolled/attending school at an accredited college or university in a Bachelors degree or Certificate program.

Areas of Study : Public or Business Administration Human Resources Organizational Studies Information Technology Computer Science or similar

Additional Desired Candidate Qualifications:

*Basic computer skills including experience with email word processing spreadsheets and online collaboration tools.
* Strong organizational skills and attention to detail.
* Effective written and verbal communication skills.
* Ability to manage multiple tasks track assignments and follow established procedures.
* Experience working at a help desk

**All applicants are required to include a resume and most recent unofficial/official transcript. Document(s) must be uploaded as attachments at time of application to be considered. **

SUPPLEMENTAL INFORMATION

Veterans Preference

The County of Riverside has a Veterans Preference Policy. Upload a copy of your (or your spouses) Member-4 Form DD-214 or NGB-22 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for Veterans Preference. Policy is available here: Next

This recruitment is open to all applicants currently enrolled/attending school at an accredited college or university.

No late applications will be permitted and changes or alterations cannot be accepted. Resumes that include job descriptions and duties copied from the job classification will not be considered.

Applications received prior to the closing date will be considered based on the information submitted. Include relevant work experience details on resume and/or application. Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process.

General Information
For more information please contact Angela Gonzales at

APPLICATION INFORMATION

Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify attach the required documents to your job application. Documents include a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service. For spousal preference and as applicable the following documents: a copy of your marriage certificate spouses death certificate a letter of spouses disability and/or letter of service-related death (if available) from the U.S. Veterans Administration. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans preference. For complete details and documentation requirements please review the Veterans Preference Policy C-3 here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: Overtime Standby/On-Call and Travel Obligations
The County of Riverside offers a variety of alternative work schedules dependent upon department operations and needs. Certain assignments may involve overtime standby/on-call shifts and/or travel; however scheduling shift assignments overtime work standby/on-call duty and travel obligations are subject to management approval operational needs and/or may be modified or discontinued at any time. Applicants should contact the assigned recruiter for additional information regarding the schedule overtime and standby/on-call expectations and travel obligations.

Proof of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES) or Association of International Credential Evaluators Inc. ( AICE).

Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.

Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .

If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.

Required Experience:

Intern