Relationship Banker

At Bank of America this role engages clients in the lobby to educate and assist with transactions through self‑service resources such as mobile, online banking and ATM, and accurately processes cash transactions. Responsibilities Engage clients in the lobby to provide education and assistance with self‑service banking. Accurately process cash transactions for clients as needed. Build relationships with clients to understand and meet their financial needs. Follow established processes and guidelines to do what is right for the client and the bank, adhering to all applicable laws and regulations. Manage financial center traffic, appointments, and outbound calls effectively. Drive the client experience and manage cash responsibilities. Minimum Qualifications Enthusiastic, self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client. Excellent communication skills and ability to collaborate effectively to get things done. Demonstrated passion, commitment, and drive to deliver an experience that improves clients’ financial lives. Ability to identify solutions for new and existing clients based on their needs. Confidence in educating clients on how to conduct simple banking transactions through self‑service technologies. Strong critical thinking and problem‑solving skills. Ability to follow processes, laws, and regulations consistently. Efficient time and capacity management, with a focus on results. Flexibility to work weekends and/or extended hours, including being scheduled at any financial center within a reasonable distance. Desired Qualifications Experience in financial services and knowledge of industry products and solutions. At least one year of successful sales experience in a salary plus incentive environment with individual sales goals. At least six months of cash handling experience. Bachelor’s Degree or business‑relevant Associate’s Degree such as business management, business administration or finance. Skills Adaptability Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Minimum Education High School Diploma / GED / Secondary School or equivalent. Work Environment 1st shift, 40 hours per week, in‑office culture with occasional flexibility. Pay & Benefits Hourly pay: $25.00 – $26.77, depending on experience. Benefits eligible, including paid time off and other employee benefits. Bank of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic. #J-18808-Ljbffr Bank of America