Bank Operations Specialist/Officer

We are seeking an experienced Bank Operations Specialist/Officer for a direct hire opportunity in Santa Barbara, CA. This management‑level banking role is ideal for a branch operations leader who enjoys coaching teams, improving branch performance, and delivering excellent client service in a professional financial services environment. The Bank Operations Specialist/Officer will support daily branch operations, help guide frontline staff, ensure compliance with banking policies and regulations, and partner with branch leadership on customer retention and business growth. This is a strong opportunity for a banking professional who values supportive leadership, teamwork, operational excellence, and a clear path for continued career development within branch management. Responsibilities Lead daily branch operations, including staff scheduling, transaction approvals, operational workflows, and compliance oversight. Coach, train, and support branch team members to deliver consistent, high‑quality customer service. Oversee account services, including new account openings, teller functions, callbacks, dispute resolution, and customer inquiries. Maintain accurate branch security procedures, operational reporting, certifications, and audit readiness. Partner with the Branch Manager on business development, customer retention, promotional activities, and branch growth initiatives. Motivate staff, set team goals, recognize strong performance, and help create a positive and accountable branch environment. Required Qualifications and Skills Lead branch operations, including transaction approvals, service workflows, compliance procedures, and staff coordination. Mentor and supervise banking team members to improve customer experience, productivity, and operational accuracy. Support account services, teller operations, dispute resolution, reporting, and branch security requirements. Partner with branch leadership on customer retention, business development, and team performance goals. Specialist Level: 5+ years of banking experience, including 2+ years in operations and supervision. Officer Level: 8+ years of banking experience, including 4+ years in operations and supervision. Experience in branch banking, retail banking, consumer banking, or financial services operations. Proficiency with Microsoft Office and banking software systems. Strong knowledge of branch procedures, account services, teller operations, and regulatory compliance expectations. Strong leadership, communication, coaching, and relationship‑building skills. Ability to manage competing priorities while maintaining accuracy, professionalism, and excellent client service. Preferred Qualifications Notary Public preferred. Prior experience supporting branch growth, customer retention, or promotional banking activities. Experience developing team goals, recognizing performance, and supporting employee training initiatives. For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401(k), and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E‑Verify program in certain locations as required by law. Learn more about the E‑Verify program. The Know Your Rights poster is available here: The pay transparency policy is available here: We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Equal Opportunity Employer / Disabled / Protected Veterans #J-18808-Ljbffr AppleOne Employment Services