Collections Specialist

Collections Specialist SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. SunStrong provides end-to-end services including operations and maintenance, customer billing and support, asset performance management, and investor reporting. The company partners with leading capital providers to optimize clean energy assets at scale, supporting the growth of distributed renewable energy while delivering reliable performance and exceptional customer experience. Location: 20 Greenway Plaza, Houston, TX 77046. This is an in-office position. THE POSITION The Collection Specialist is responsible for the maintenance and collection of past due, delinquent, and defaulted accounts. Primarily this will be by contacting customers by phone, email, or automated dialer. Aside from phone calls, a specialist will also perform account research to identify opportunities to maintain the account including skip tracing, entering accounts for disconnect of service, requesting an updated or corrected letter, and escalating account issues to the correct departments. RESPONSIBILITIES Monitor assigned past due inventory and contact customers to analyze account information to determine what action should be taken. Provide research on customer accounts to other work groups or customers as needed. Establish payment arrangements consistent with Sunnova policy to help customers resolve outstanding balances. Handle inbound customer telephone calls and provide resolutions to prevent escalations. Request updates on outstanding cases, enter new cases, and comment on existing cases as needed. Perform account maintenance including accurate note taking, updating demographics, removing bad phone numbers, etc. Demonstrate a good customer service approach with soft skills to keep delinquent accounts down while providing a positive customer experience. Perform other functions as assigned. MINIMUM REQUIREMENTS Minimum of 1 year of equivalent experience in collecting delinquent accounts. 2-3 years of experience in a customer service and/or call center setting within the Energy, Renewables, or related industry. Intermediate skills with Microsoft Excel, Office, and Teams. We are seeking both English speaking and Bilingual (Spanish) speaking candidates. Ability to work independently and complete assigned tasks timely. Previous experience in the utility industry is preferred, but not required. WORKING CONDITIONS In-office position. Ability to adhere to PCI and Compliance standards. Projects and activities may require longer hours at times. BENEFITS Comprehensive benefits, including medical, dental, vision, life insurance, and 401(k). Monthly bonus incentive. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test and pre-placement verification of the information and qualifications provided during the selection process. #J-18808-Ljbffr