Collection Specialist

Benefits:

401(k)

Paid time off

Training & development

Opportunity for advancement

Benefits/Perks

Entry level position

Full time 40 hrs/week

Mon-Fri day shift (8:00 AM - 5:00 PM)

Hourly pay from $19 - $23

Paid Time Off (Eligibility requirements)

Career Advancement Opportunities

Job Summary

We are seeking a Collection Specialist to join Benchmark CU Services. In this role, you will monitor delinquent accounts to identify outstanding payments and communicate with consumers regarding the collection of those funds. The ideal candidate is dependable, reliable, organized and self-driven with excellent negotiation and interpersonal skills; as well as the ability to work with limited supervision.

Responsibilities

Review accounts to collect and negotiate overdue payments

Research member information and historical data on accounts

Communicate with members regarding overdue accounts and reason for delinquency

Collect payments and provide full resolution to bring account into good standing

Maintain accurate documentation of account status and collection efforts

Report on collection activity and present to management

Qualifications

High school diploma/GED required

Previous experience as a Collection Specialist or in a similar position and/or financial institution

Understanding of collection techniques

Knowledge of debt collection laws and regulations

Familiarity with Microsoft Office, Excel, and computer databases

Ability to work well under pressure, set & track goals and deadlines

Excellent verbal, written communication and negotiation skills