Shift Lead

Position Overview The Shift Lead role at Spotless Brands is an operational support position designed to provide high‑performing team members with exposure to site operations and foundational leadership skills. This role is not a managerial position and does not carry decision‑making authority or formal leadership responsibilities. The Shift Lead supports the Site Manager and/or Assistant Manager by ensuring effective execution of daily operations during assigned shifts. Responsibilities focus on maintaining operational standards, directing workflows, and supporting team productivity, safety, and customer service. As a key holder, the Shift Lead may assist with opening and closing procedures under the guidance of site leadership. This position is ideal for individuals seeking to develop hands‑on operational experience and prepare for potential future leadership opportunities. Essential Functions (Other Duties As Assigned) Supports site leadership by executing assigned operational tasks; does not participate in managerial decision‑making or formal leadership duties. Provides direction to team members during shifts as delegated by site management, ensuring adherence to established procedures and standards. Escalates all staffing, customer service, or operational issues requiring judgment or discretion to the Site Manager or Assistant Manager. Greets and engages customers with professionalism and enthusiasm, promoting membership programs and special promotions. Demonstrates and maintains in‑depth knowledge of car wash packages, pricing, promotions, and processes. Safely operates and trains others on the use of car wash equipment and chemicals. Monitors and guides vehicle entry and exit procedures to ensure safe, damage‑free customer experiences. Delegates team members to appropriate workstations and monitors for efficiency and quality output. Assists in maintaining cleanliness and upkeep of the facility, including vacuum stations, equipment rooms, restrooms, and outdoor areas. Performs routine cleaning and maintenance tasks such as pit cleaning, vacuum bag/station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris to ensure a safe, clean, and operational car wash environment. Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep. Conducts quality control checks on both interior and exterior cleaning standards. Assists with opening and closing procedures strictly per company protocols; financial handling and site security are performed under management direction. Serves as a keyholder; assists in opening/closing procedures including securing the site. Addresses customer issues or escalates concerns to management as needed. Models and enforces adherence to company policies, safety procedures, and operating standards. Performs other duties as assigned to support site operations. Education And Experience High School Diploma or equivalent preferred, not required. Previous leadership experience in a customer‑facing or operational environment (retail, car wash, etc.) preferred. Must be at least 16 years of age (or older where required by law or safety regulations). Valid driver’s license preferred (may be required depending on location and responsibilities). Must meet all required certification and regulatory compliance standards applicable to the role as defined by federal, state, and local laws. Must be able to successfully pass a background check in accordance with company policies and applicable laws. Knowledge Understanding of basic customer service principles and practices. Familiarity with car wash packages, pricing, promotions, and process flow and willingness to learn. Awareness of safety protocols and chemical handling procedures. Knowledge of company policies, standard operating procedures, and cleanliness standards. Skills Ability to clearly give instructions, resolve conflicts, and engage with customers. Ability to motivate team members and delegate responsibilities. Problem‑solving and decision‑making skills under pressure. Time‑management and task prioritization during busy shifts. Basic technical aptitude to operate car wash equipment. Basic computer skills, including the ability to use email, navigate spreadsheets, and perform standard data entry tasks. Abilities Ability to lead by example in a fast‑paced environment. Ability to monitor and evaluate team performance during shifts. Ability to manage multiple priorities while maintaining a customer‑first focus. Ability to maintain composure and professionalism under stress. Physically able to stand, walk, and lift for extended periods, and work in outdoor conditions. Physical Requirements Walk, stand, and move, often on uneven, wet surfaces through site. Stoop, crouch, bend frequently, and constantly use fingers, hands, and arms, including occasional ascending and descending a ladder. Twist, carry, reach, push, and pull frequently. Lift and carry 50 pounds without assistance for work‑related materials. Work outdoors and be efficient in all weather conditions. Work on feet in a fast‑paced, physically active environment. Use personal protective equipment (gloves, eyewear, etc.) as required. Work in an environment with varying noise levels, including loud sounds from machinery, tools, or high‑traffic areas. Flexibility to work non‑traditional hours, including evenings and weekends, as business needs or emergencies arise. Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E‑Verify to check employment eligibility: and #J-18808-Ljbffr