Sales Lead - San Rafael Thrift Store

Retail Sales Lead

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. The organization is indebted to and dependent on the diligence and devotion of its employees.

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to "Do The Most Good" at our Gilroy Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

As our enthusiastic and hardworking SALES LEAD, you will be responsible for (but not limited to):

• Takes an active role and partners with the Store Manager in daily store operations.
• Assumes responsibility for all day-to-day store operations in the absence of the Store and/or Assistant Manager.
• Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability.
• Ensure high levels of Customer and Donor satisfaction through excellent service.
• Support Store Manager to ensure Back Room Processors/Warehouse Associates work effectively.
• Responsible for supervision, support, and conduct reporting of program Beneficiaries.
• In the absence of the Store Manager and Assistant Manager - Responsible for the protection and security of store currency, inventory, and property.
• Ensure building is secured during non-operating hours.
• Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations.
• May transfer or be relocated to other stores based on business needs.
• Completes all tasks as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

Position objectives include providing customers with the best selection, exceptional service, and well-organized stores to offer spiritual, social, and rehabilitation programs to those in need. Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability. Create a positive and mentoring environment for Beneficiaries through collaboration and partnership with program staff. Implement positive and effective Work Therapy Assignments and keep Beneficiaries on the right track and focus where they need to improve.

• High School diploma/GED
• Minimum of one-year previous retail experience and Supervisory experience preferred.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, fellow store employees, customers, and donors.

Physical demands include the ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull objects, and lift up to 50lbs. Ability to perform various repetitive motion tasks.

• Problem Solving Identify & resolve problems promptly; gather, analyze information, and develop solutions.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
• Teamwork Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Sales Leads may be scheduled to work any part time shift including evenings, weekends, and holidays.

Qualifications

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.

Education

GED or better. High School or Equivalent or better preferred.

Experience

2 years: Able supervision, support, and conduct reporting of team members; 2 years: Team Lead; 2 years: Supervisory Experience at a Retail Establishment; 2 years: At least 2 years Retail Experience.

Licenses & Certifications

Driver's License preferred.

Salvation Army Western Territory