Full-time Pet Care Customer Service Representative - 2nd shift (2:00PM-10:00PM)

Full-time Pet Care Customer Service RepresentativeKennelwood Pet Resorts is looking for a Customer Service Representative to be a part of a growing industry leader pet care business. As a Customer Service Representative, you arrive each day determined to provide quality and efficient customer service to each and every client. As the first point of contact for most of our services, you play an essential role in establishing trust with our current and future clients.Essential duties and responsibilities:Greet clients and check in their pets for services such as boarding, training, grooming, or daycampListen carefully to ensure each pet's instructions and needs are communicated correctlyTake reservations, answer questions, and resolve concerns both in person and over the phoneKeep accurate and organized records on all incoming and outgoing clientsProcess payments for servicesEnsure pet is placed accurately for their servicesMaintain a clean and well prepared lobby for clients and their petsMay be cross-trained in other departmentsWhat's in it for you?Health, Dental and Vision InsuranceWeekly paychecksTraining and growth potential401k plus employer matchPaid time off and paid holidaysFree Pet Boarding and Dog DayCampDiscounts on Training and GroomingBring your pet to work with you!Benefits may vary per position and departmentThis description is representative only and is not exhaustive of all the tasks this position may be required to perform.Kennelwood Pet Resorts opened its first location in 1974. Since the beginning, Kennelwood has been a leader in the pet care industry being the first to introduce pet services like Shed-X and Doggie DayCamp and continues the tradition by offering services such as training, grooming, dog daycamp, and boarding. Kennelwood has eight convenient pet resort locations as well as a Kennelwood Academy for Dog Training Professionals. Kennelwood continues to be an industry leader and has the philosophy that the experiences we create form connections that build trust and confidence. Join our team and be a part of the tradition and contribute to the lives of the pets entrusted in our care!Qualifications:Ability to stand and/or walk for extended periods of timeAbility to lift at least 40 lbs on a regular basis and up to 50 lbs on occasionAbility to walk dogs of all sizes on leashesComfortable working around pet hair and danderA passion for animalsAbility to work a flexible schedule including weekends and holidaysNo experience necessary!