Outlet Host

Job Description - Outlet Host (260001AO) Job Description Outlet Host - ( 260001AO ) Description If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Host at one of our extraordinary restaurants at the Grand Geneva Resort & Spa, it will be your responsibility to greet and escort guests to their tables, maintaining courteous and efficient dining room operations to ensure Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together. What will you be doing? Meet and greet guests as they arrive. Ensure even distribution of tables for each server. Escort guests to tables, hand them menus, wine list, and inform guests of specials. Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant. Verbally communicate to server the table number sat and the number of guests. Beverage table if needed and/or time allows. Clean and display proper menus before, during, and after shift. Assist with all to-go orders. Assist wait staff and bus staff as needed and perform other duties as assigned per Manager. What do you bring to the role? No prior experience required; hospitality or customer service experience preferred. Handle customer complaints with empathy and provide proactive solutions. Proficient in English for guest requests, memos, and reservations. Ability to work POS system and cash handling experience preferred. Maintain a clean and organized environment. Ability to lift up to 35 pounds unassisted on occasion as well as move through crowded rooms to seat guests. Ability to remember, recite, and promote a variety of menu items. Have reliable transportation to and from work Flexible availability, including days, nights, weekends, and holidays. What’s in it for you? A free, well-balanced meal every shift Discounted gym membership Room discounts at Marcus Hotels & Resorts Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa Free parking “Two for one” movie theater coupons at Marcus Theatres Ability to grow your career and transfer from one property to another Early wage access Paid time off And more! Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an equal opportunity employer. #J-18808-Ljbffr