Guest Experience Supervisor

$21 per hour

LEGOLAND Parks

Bloomington, MN

What you'll bring to the team

Guest Experience Supervisor - SEALIFE Minnesota

What You'll Be Doing

In this exciting leadership role, you will:

Lead from the attraction floor, providing example-based, shoulder-to-shoulder leadership
Deliver outstanding guest care aligned with Guest Obsession standards
Motivate, coach, and develop team members to reach their full potential
Deliver engaging daily team briefings and maintain clear communication
Support daily operations and ensure all positions are effectively covered
Uphold the highest standards of safety, presentation, and guest service
Empower the team to confidently handle service recovery moments
Monitor guest-facing areas and help enhance the overall experience
Provide feedback to drive performance and maximize sales opportunities
Assist with scheduling, training, and performance support
Support Duty Manager shifts overseeing attraction-wide operations
Encourage new ideas and innovation to improve the business

Qualifications & Experience

What We're Looking For

To thrive in this role, you'll need:

High school diploma or GED
At least two years of supervisory experience in a guest-facing environment
Strong leadership and communication skills
A calm, confident approach in a busy, high-energy setting
Excellent guest service and problem-solving abilities
Sales awareness and attention to detail
Comfort working with POS or computerized systems
The ability to multitask and stay organized

Most importantly - a positive attitude and passion for creating amazing guest moments!

Benefits

Benefits of Joining Merlin Entertainments!

Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments!

Pay Range

USD $21.00/Hr.

Apply

Vacancy posted 5 hours ago

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