Patient Services Associate

Requisition ID: 2026-53930 Location: US-CA-Los Gatos Position Type: Full Time HR Rep / Recruiter: Colin Mix Contact: Responsibilities Patient Reception & Check-In/Check-Out Welcome patients and visitors in a professional, friendly manner. Register and check in patients; verify demographic and insurance information. Collect copayments and outstanding balances. Schedule follow-up appointments and provide visit summaries or referrals as needed. Scheduling & Communication Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol. Confirm, reschedule, and communicate changes or delays promptly. Manage high-volume incoming calls using proper telephone etiquette. Record accurate messages and route inquiries to appropriate team members. Coordinate communication between patients, providers, and staff. Insurance & Billing Support Review and update patient demographics and insurance information. Communicate coverage issues or policy changes to patients before visits. Assist patients with insurance inquiries and time of service payment expectations. Administrative & Light Clinical Support Prepare daily clinic schedules and complete chart prep for upcoming appointments. Support office operations, including faxing, scanning and indexing documents into the patient’s medical record. Act as support for administrative tasks for Medical Assistants (Lab filing, task filing, faxing, expedite incoming patient messages). Room patients to help with office flow when needed. Help with room turnover. Customer Service & Compliance Provide compassionate assistance and resolve patient concerns promptly. Ensure patient confidentiality and compliance with HIPAA regulations. Contribute to a clean, safe, and welcoming environment. Qualifications Education: High school diploma or general education degree (GED), or equivalent combination of education and experience. Industry Experience: Healthcare Experience: 2-3 years recent experience in a related position in medical office setting preferred Strong computer knowledge (Microsoft office) preferred Experience in medical assisting preferred but not required Skills/Abilities: Knowledge of medical terminology Superior customer service skills Excellent verbal and written communication Ability to work in a fast-paced environment Ability to work on multiple projects at one time Ability to work as a team player Ability to prioritize responsibilities and meet deadlines Ability to work in a high stress environment. Benefits and Compensation Take great care of the patient, every day and every way. At Pediatrix & Obstetrix, that’s not only our motto at work each day; it’s also how we view our employees and their families. We know that our greatest asset is YOU. We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well-being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families. The expected pay for the position ranges from $21.00 - $30.77 per hour. The actual pay range will be computed based on years of relevant skills/experience. Pediatrix is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #J-18808-Ljbffr Direct Jobs