Assistant Manager
$18 per hourBuilding Hope in the City
Job Description
Job Description
Salary: Starting at $18/hr, commensurate with experience
If youre a customer service rockstar who thrives on teamwork, building culture, and driving results, we want to meet you. Part-time and full-time work available.
Position Summary
The Assistant Manager is a key member of the store leadership team, responsible for supporting staff, training, merchandising and production while delivering exceptional customer service. This role requires a strong understanding of the missions of Common Threads and Building Hope in the City and plays a critical part in driving store success by fostering a positive team environment and leading by example.
General Responsibilities
- Accomplish management objectives through collaborative teamwork
- Responsible for accomplishing the opening or closing checklist, including:
- Open and close the store reliably and on time
- Perform Cash open and close procedures accurately
- Help to ensure cleanliness and organization of sales floor in all areas
- Follow ADA and Fire Code processes in relation to the sales floor
- Assist with checkout and proper Point of Sale operations (PoS)
- Demonstrate and provide outstanding customer service to shoppers, donors, volunteers, and fellow staff members
- Be a communication liaison regarding sales and other pertinent information for the cashiers both via Slack and in person
- Be a part of the onboarding and ongoing training processes for staff, as needed.
- Verify that store metrics are being met
- Help cover the responsibilities of other Assistant Managers and Leads when they are away
- Support the Store Manager in the merchandising and management of floor space to maximize revenue potential while maintaining safety and brand guidelines
- Encourage, motivate, and correct team members in appropriate ways that reflect the character and values of Common Threads and Building Hope in the City
- Support and enforce company policies and procedures
- Use approved messaging platforms to communicate to others across the organization in a regular and consistent rhythm
- Attend and contribute to store lead team meetings, monthly all staff meetings, and quarterly leadership team meetings
- Be flexible in the event of call offs, working with available staff to ensure department and store responsibilities are covered
- Collaborate with the leadership team when the Store Manager is unavailable to make decisions regarding scheduling, training, merchandising, and disciplinary actions
- Actively work in production and on register alongside other team members
Key Skills and Qualifications
- Passion for excellent internal and external customer service
- Strong interpersonal skills; able to relate positively and effectively with staff, guests, donors, and volunteers
- Expert at checkout and POS systems
- Self-directed and self-motivated; able to work independently
- Ability to effectively delegate and manage responsibilities
- Strong communication skills, both written and verbal
- Self-motivated with good time management skills
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel); Google Workspace applications (Drive, Docs, Sheets); and team communication platforms, specifically Slack
Physical and Other Requirements
- Ability to commute to and from store location
- Flexible availability, including some evenings and weekends
- Able to stand on feet and work for several hours without sitting
- Able to walk, twist, push, and lift at least 40 pounds
- Ability to pass a background check
- Authorized to work in the U.S. for any employer
- NOTE: Sometimes production areas can be dusty due to indoor/outdoor traffic and nature of donated items and cleaning. Sometimes working in an outdoor or warehouse environment for short periods is required.
Compensation and Benefits
- Starting at $18/hr, commensurate with experience
- Retirement plan with employer match up to 3%
- PTO accrual begins on start date
- Employer-sponsored health benefits after 30 days (30+ hours/wk) and voluntary supplemental life benefits (20+hrs/wk)
- Bonus compensation plans
- Professional development opportunities
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