Client Service Associate

Client Service Associate

West Columbia, South Carolina, United States

SPS Global is seeking a Client Services Associate who thrives in a fast-paced office environment and takes pride in delivering operational excellence.

This role supports day-to-day mail services, business service center operations, workplace support, and front-of-house backup ensuring employees and clients experience a smooth, professional, and well-organized environment every day.

Responsibilities

You will be responsible for maintaining high-performing workplace operations across several core areas:

Mail & Shipping Operations

• Receive and process inbound mail and packages
• Log deliveries into chain-of-custody tracking software
• Distribute mail/packages promptly to employees
• Manage outgoing mail and shipping transactions
• Notify employees of deliveries
• Serve as point of contact for mail and package inquiries

Accuracy, timeliness, and accountability are critical in this function.

Business Service Center Support

• Monitor and maintain multi-function copy/print devices
• Replenish toner and paper daily
• Assist with copy/print requests
• Submit work orders when equipment requires service
• Maintain a neat and organized service center area

Your attention to detail keeps business operations uninterrupted.

Workplace & Pantry Support

• Monitor and replenish office supplies (paper, pens, toner, etc.)
• Restock pantry items (snacks, beverages, coffee areas)
• Maintain client breakrooms and kitchen areas
• Service barista stations and meeting spaces

Presentation matters you ensure spaces remain stocked, clean, and client-ready.

Front Office & Facilities Support

• Provide backup reception/concierge coverage as needed
• Set up meeting rooms, conference spaces, and events
• Assist with building occupant moves
• Perform light maintenance and cleaning tasks

You help create a polished and welcoming workplace experience.

What Success Looks Like

• Employees receive prompt, courteous, professional service
• Mail and shipping are processed accurately and on time
• Office equipment remains operational and stocked
• Workplace spaces are organized and presentation-ready
• During downtime, you proactively identify ways to add value

What We're Looking For

• Strong customer service mindset (5-star service standard)
• High attention to detail and reliability
• Ability to manage multiple operational tasks simultaneously
• Professional communication skills
• Self-starter attitude with a proactive approach

Why This Role Matters

This position is central to daily business continuity.

When mail flows correctly, equipment works, spaces are stocked, and service is seamless productivity stays high and clients remain confident.

If you take pride in being the dependable professional who keeps everything running smoothly, we encourage you to apply.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.