Employee Benefits Account Manager

Employee Benefits Assistant Account Manager (EBAAM)

HUB International Limited ("HUB") is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

HUB International's Employee Benefits Assistant Account Manager (EBAAM) is the second level and customer facing service interface for our customers. The position requires a high degree of customer service, problem solving, and communications skills and works under the direction and supervision of the Employee Benefits Service Manager (EBSM). This position is part of the Service organization and supports HUB's clients and their employees, by resolving all service matters. The EBAAM also acts as HUB's liaison with the insurance carriers for all matters relating to the servicing and maintenance of HUB's client base.

Typical functions for this role include but are not limited to processing and answering customer requests for services and complaints, ensuring prompt resolution of problems, managing service response escalations both internally and from the various insurance carriers for employer/client health plans, and capturing all service related activities in the BenefitPoint agency management software.

The primary goal for the EBAAM role is to support the Service operations and effectively service and maintain HUB's client relationships.

Essential Duties and Responsibilities:

• Assists Employee Benefits Account Manager (EBAM) by working with clients and employees to answer questions and resolve their issues.
• Loads and maintains all service activities in BenefitPoint.
• Assists EBAM in resolving enrollment and termination issues.
• Acts as a liaison with insurance carriers to resolve claim issues, billing issues, and other service matters.
• Provides members with assistance for appeals and other service matters.
• Researches questions to obtain accurate information to answers related to legislation and benefit laws regarding HIPAA, COBRA, and FMLA to assist the EBAM in their answer.
• Works with service teams and service team members to ensure continuity of work flow and processes between teams and to make sure adequate support, coverage and backup are in place at all times.
• Shares new and unique information with other HUB service team members.
• Maintains organized filing systems and timely submits all employee paperwork
• All other duties and special projects as assigned

Education, Licensing or Certification Requirements:

• 1+ year(s) of experience in employee benefits including a strong knowledge of employee benefit plans, ancillary coverages, and current legislation
• Highly organized, technical and analytical skills
• Ability to operation independently and in a team setting
• Client service mentality with active listening skills and able to effective communicate with clients, team members, and management
• Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software
• Proficient with using Microsoft Office products especially Excel, Outlook, and Publisher. Must also be comfortable with Adobe Acrobat Standard
• Excellent written and verbal communication skills

Education/Licensing Requirements:

• Bachelor's degree from an accredited university preferred; High School Diploma required.
• Travel negligible. Must be willing to travel within the Carolinas.
• LA&H License preferred. Must have or be willing to obtain a NC/SC Life and Health Insurance License within 60 days of employment

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.