Property Manager

Diamond National Realty and Crystal Property Services is hiring a detail-oriented and proactive Property Manager to oversee the daily operations of an assigned property or group of properties. This role ensures strong on-site execution, maintains high operational and financial performance, and delivers a consistent, high-quality resident experience. The Property Manager will partner with the Portfolio Manager and corporate teams to align day-to-day operations with company standards, regulatory compliance, and long-term asset value. The Property Manager will work closely with the Portfolio Manager and corporate teams to uphold company standards, ensure compliance, and protect the long-term value of the property. Key Responsibilities Operations & Property Administration Oversee all day-to-day property operations in alignment with company policies and procedures. Manage the on-site office, ensuring efficient workflow, proper documentation, and timely resident support. Coordinate, track, and follow up on maintenance work orders to ensure prompt and quality resolutions. Maintain curb appeal, building cleanliness, safety standards, and overall property condition. Ensure timely unit turns, inspection readiness, and adherence to operational timelines. Resident Relations & Experience Serve as the primary point of contact for all resident inquiries, concerns, and service requests. Deliver a strong customer experience through responsive communication and problem resolution. Support resident retention through proactive engagement, education, and service excellence. Provide notices, updates, and community information in a professional and timely manner. Assist with or coordinate resident-focused events or initiatives when applicable. Leasing, Marketing & Occupancy Manage the full leasing cycle including showings, application processing, eligibility verification, and lease execution. Maintain accurate and complete leasing files that meet company and regulatory standards. Implement marketing and outreach efforts to increase qualified traffic and drive occupancy. Monitor renewal schedules, coordinate lease extensions, and minimize unit vacancy periods. Support the preparation of units for move-ins and ensure readiness for new residents. Financial Management & Collections Oversee rent collection, post payments, and follow up on outstanding balances and delinquencies. Maintain accurate resident ledgers, deposit logs, and financial documentation. Track operating expenses and support adherence to the property’s annual budget. Identify opportunities to improve revenue performance and reduce controllable expenses. Support financial reporting and assist the Portfolio Manager with monthly or quarterly reviews. Ensure compliance with federal, state, and local housing regulations, as well as company policies. Keep complete, organized, and audit-ready records including leases, resident files, inspections, and financial documents. Conduct regular unit and property inspections to identify areas of risk or needed repairs. Support compliance audits, file reviews, and required reporting activities. Respond to emergencies, incidents, and safety concerns while following crisis-management protocols. Collaborate closely with on-site maintenance teams to ensure efficient property operations. Coordinate vendor services, verify completion of work, and ensure adherence to quality expectations. Assist with onboarding, training, or procedural alignment for on-site staff when needed. Promote teamwork, communication, and consistent performance across site functions. #J-18808-Ljbffr