Operations Director

Operations Director

A well-established human services organization is seeking an experienced and dynamic Operations Director to serve as a key member of its Executive Leadership Team. This position provides strategic and operational leadership for multiple programs and departments and plays a critical role in advancing organizational goals, ensuring regulatory compliance, developing leaders, and fostering a culture of accountability, excellence, and continuous improvement. The Operations Director serves as a trusted advisor to the Chief Executive Officer and collaborates closely with executive leadership to drive organizational performance, support growth initiatives, and ensure high-quality services across the organization.

Primary Responsibilities:

• Provide executive-level leadership and oversight of organizational operations and service delivery.
• Lead, coach, and develop a team of managers and supervisors.
• Partner with the CEO and Executive Leadership Team on strategic planning and organizational initiatives.
• Ensure compliance with applicable regulations, accreditation standards, and organizational policies.
• Monitor operational performance, quality outcomes, staffing effectiveness, and key performance indicators.
• Support workforce development, succession planning, employee engagement, and leadership growth.
• Identify operational risks and implement strategies to improve efficiency, quality, and sustainability.
• Participate in budgeting, resource allocation, and long-term organizational planning.
• Promote a culture of accountability, collaboration, innovation, and service excellence.
• Represent the organization professionally with external stakeholders, community partners, and regulatory agencies as needed.

Qualifications & Experience:

• Bachelor's degree in a human services, healthcare, business, public administration, organizational leadership, or related discipline required. Advanced degree preferred.
• Significant leadership experience within a service-driven organization, including responsibility for program operations, staff supervision, regulatory compliance, and organizational performance.
• Demonstrated success leading multiple teams, departments, locations, or service lines within a complex operational environment.
• Experience developing and mentoring leaders while managing competing priorities, staffing challenges, and organizational change.
• Strong understanding of quality assurance, risk management, service delivery systems, and regulatory compliance.
• Experience supporting programs serving vulnerable populations is highly desirable.
• Familiarity with government-funded service systems, person-centered planning, licensing requirements, accreditation standards, or similar regulatory environments preferred.
• Proven ability to build collaborative relationships across departments while maintaining accountability for operational outcomes.
• Strong communication, problem-solving, strategic planning, and organizational leadership skills.

Pay: $55,000.00 - $70,000.00 per year

Benefits: 401(k), Health insurance, Retirement plan, 401(k) matching, Paid time off, Vision insurance, Health savings account, Dental insurance, Flexible spending account, Life insurance, Employee assistance program